Junior Desktop Technician - On-Site IT Support

Stream Data Centers; Dallas (TX); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Job summary

Stream Data Centers is seeking a Desktop Technician to provide friendly, reliable Tier 1 support for end-user devices at our Dallas and Frisco offices. You will troubleshoot Windows 10/11, Microsoft 365, and connectivity issues, deploy devices, and assist with onboarding and offboarding while following Stream IT processes.

This entry-level role emphasizes customer service, structured problem-solving, and collaboration with senior IT staff.

Qualifications

• High school diploma or GED required.
• Hands-on Helpdesk or desktop support experience.
• Foundational knowledge of Windows 10/11 and Microsoft 365.
• Basic understanding of networking (Wi‑Fi, VPN, printing).
• Strong customer-service and communication skills.
• Ability to organize multiple requests and follow documented procedures.

Responsibilities

• Provide Tier 1 support via phone, email, chat, portal, and in person.
• Record, categorize, prioritize, and update incidents in the ITSM system.
• Troubleshoot issues with Windows, Microsoft 365 apps, printers, Wi‑Fi, VPN, and devices.
• Prepare, configure, deploy, and recover laptops/desktops/mobile devices.
• Enroll devices and manage endpoints through Microsoft Intune.
• Handle password resets and MFA while following security procedures.
• Complete onboarding/offboarding tasks and maintain asset records.
• Escalate complex issues with notes and evidence.
• Maintain accurate ticket notes and knowledge articles.
• Communicate status clearly and confirm resolutions.

Skills

Windows 10/11

Microsoft 365

Endpoint troubleshooting

Customer service

Communication

Education

High school diploma or GED

Associate degree or higher in IT

Tools

Microsoft Intune

Entra ID

Active Directory

ITSM platform

Job description

Stream Data Centers is seeking a Desktop Technician to provide friendly, reliable Tier 1 support for end-user devices at our Dallas and Frisco offices. You will troubleshoot Windows 10/11, Microsoft 365, and connectivity issues, deploy devices, and assist with onboarding and offboarding while following Stream IT processes.

This entry-level role emphasizes customer service, structured problem-solving, and collaboration with senior IT staff.