Dallas On-Site IT Support Analyst

NTT America, Inc.; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

NTT DATA is seeking a do-it-all on-site Technician to support end-user devices and office systems in Dallas, TX. The role involves desktop, network, and video conferencing tasks, with duties including deployment, moves, and documentation of system changes.

The technician will handle break-fix work, asset management, and warranty returns while ensuring tickets are updated with outcomes. This is an on-site role requiring hands-on technical support across multiple endpoints.

Responsibilities

• Break-fix office and end user system support
• Desktop support
• Peripheral device support
• Network support
• Phone support
• Mobile device support
• Video conferencing support
• Projection support
• Update tickets to document tasks performed, results and any outstanding actions
• Install end user systems
• Deploy new office and end user systems
• Moves and relocation of equipment
• Adds to existing networks
• Changes to network or configuration
• Asset management
• Documentation of deployment of end user systems
• End-user device warranty return management

Job description

NTT DATA is seeking a do-it-all on-site Technician to support end-user devices and office systems in Dallas, TX. The role involves desktop, network, and video conferencing tasks, with duties including deployment, moves, and documentation of system changes.

The technician will handle break-fix work, asset management, and warranty returns while ensuring tickets are updated with outcomes. This is an on-site role requiring hands-on technical support across multiple endpoints.