Junior Customer Service & Growth Advocate - Mentored

Industrial Plus; Maple Grove (MN); On-site; USD 51,000 - 78,000; Full time

Job summary

Industrial Plus in Maple Grove, MN is hiring a Customer Service Representative to support fast-growing local customers. The role offers a path from a junior freelance background to real sales-marketing ownership, with mentorship and exposure to cross-functional work.

You'll craft compelling copy, coordinate launches, and analyze CSAT data while representing the brand voice in calls and digital content. The package targets the high-60k’s range and includes growth opportunities in a dynamic

Qualifications

• 1+ years of experience in a junior freelance role.
• Reliable and accountable with follow-through.
• Ownership mindset with growing responsibility.
• Comfortable presenting to stakeholders at all levels.
• Adaptable and resilient amid changing requirements.
• Proven ability to build trust over time.

Responsibilities

• Coordinate cross-functional launches with creative, product, and operations.
• Write copy for ads, emails, and web pages that converts traffic.
• Grow Industrial Plus's data-honest footprint with earned introductions.
• Craft messaging tailored to sales/marketing buyers and decision-makers.
• Carry the brand voice into every cold call and caption.
• Build landing pages that turn Maple Grove curiosity into demo bookings.
• Decode why MN buyers say yes and double down on it.
• Mine CSAT data for the detail-focused story that wins the room.

Skills

Junior freelance experience

Accountability

Ownership mindset

Stakeholder presentation

Adaptability

Trust building

Job description

Industrial Plus in Maple Grove, MN is hiring a Customer Service Representative to support fast-growing local customers. The role offers a path from a junior freelance background to real sales-marketing ownership, with mentorship and exposure to cross-functional work.

You'll craft compelling copy, coordinate launches, and analyze CSAT data while representing the brand voice in calls and digital content. The package targets the high-60k’s range and includes growth opportunities in a dynamic