Customer Service Representative

Industrial Plus; Maple Grove (MN); On-site; USD 51,000 - 78,000; Full time

Job summary

Industrial Plus in Maple Grove, MN is hiring a Customer Service Representative to support fast-growing local customers. The role offers a path from a junior freelance background to real sales-marketing ownership, with mentorship and exposure to cross-functional work.

You'll craft compelling copy, coordinate launches, and analyze CSAT data while representing the brand voice in calls and digital content. The package targets the high-60k’s range and includes growth opportunities in a dynamic

Qualifications

• 1+ years of experience in a junior freelance role.
• Reliable and accountable with follow-through.
• Ownership mindset with growing responsibility.
• Comfortable presenting to stakeholders at all levels.
• Adaptable and resilient amid changing requirements.
• Proven ability to build trust over time.

Responsibilities

• Coordinate cross-functional launches with creative, product, and operations.
• Write copy for ads, emails, and web pages that converts traffic.
• Grow Industrial Plus's data-honest footprint with earned introductions.
• Craft messaging tailored to sales/marketing buyers and decision-makers.
• Carry the brand voice into every cold call and caption.
• Build landing pages that turn Maple Grove curiosity into demo bookings.
• Decode why MN buyers say yes and double down on it.
• Mine CSAT data for the detail-focused story that wins the room.

Skills

Junior freelance experience

Accountability

Ownership mindset

Stakeholder presentation

Adaptability

Trust building

Job description

Industrial Plus opened a Customer Service Representative position because our Maple Grove customers are buying faster than our team can keep up. This is where 1 years becomes $51,000 - $78,000, where freelance hours meet real sales marketing ownership, and where Industrial Plus bets on you.

Key Responsibilities

• Coordinate cross-functional launches with creative, product, and operations
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Grow Industrial Plus's data-honest footprint one earned introduction at a time
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Carry the brand voice into every cold call and every caption
• Build landing pages that turn Maple Grove curiosity into demo bookings
• Decode why MN buyers say yes and double down on it
• Mine CSAT Reporting data for the detail-focused story that wins the room

What You'll Bring

• Experience at the junior level inside a freelance role
• Reliable, accountable, and committed to following through
• An appetite for ownership that scales with the stakes
• Judgment seasoned by at least 1 years of real consequences
• Adaptability and resilience when facing shifting requirements
• Comfortable presenting ideas to stakeholders at every level
• 1+ years building trust the slow, unglamorous way

Industrial Plus began as a side project in Maple Grove and grew into the deeply-bought-in platform thousands of sales marketing users now rely on. A junior title opens doors here, but earning real trust is what keeps them open.

We pair $51,000 - $78,000 with a seasoned mentor, so your First Call Resolution sharpens fast while the benefits quietly take care of everything else.

As recently as today, Industrial Plus reopened the doors on this one.

We open the Customer Service Representative role today and close it once we meet the right person, so hurry.