Customer Service Manager & Growth Strategist

Energy Innovation Corp; Duluth (MN); On-site; USD 82,000 - 116,000; Full time

Benefits offered by this job

Coaching

Benefits that cover you

Job summary

Production Systems Inc in Duluth, MN is seeking a Customer Service Manager to guide prospecting, outreach, and account management efforts. You will mentor junior reps, craft thoughtful outreach cadences, and frame the ROI for finance leaders in the Duluth market.

The role emphasizes data-driven decision making, content-guided social engagement, and strategic sponsorship planning to accelerate deal flow. Expect a coaching-forward environment with a flexible yet focused schedule.

Qualifications

• 8+ years building trust the slow, unglamorous way.
• Curiosity to read docs before asking.
• Ability to manage competing priorities under tight deadlines.
• Capacity to mentor or support manager teammates.
• Critical thinking and sound, independent judgment.
• Skill to surface risk before it surfaces itself.

Responsibilities

• Support manager account executives with prospecting and follow-up strategy.
• Seed Duluth social channels with content that earns replies.
• Mentor junior reps on outreach cadence and objection handling.
• Frame the ROI a Duluth, MN CFO can defend internally.
• Hand marketing the field intel that sharpens next quarter's ads.
• Line up sponsorships that put Production Systems Inc in front of buyers.
• Turn cold sales marketing leads into signed deals across Duluth, MN

Skills

Account Management

Mentorship

Prioritization

Critical Thinking

Risk Management

Job description

Production Systems Inc in Duluth, MN is seeking a Customer Service Manager to guide prospecting, outreach, and account management efforts. You will mentor junior reps, craft thoughtful outreach cadences, and frame the ROI for finance leaders in the Duluth market.

The role emphasizes data-driven decision making, content-guided social engagement, and strategic sponsorship planning to accelerate deal flow. Expect a coaching-forward environment with a flexible yet focused schedule.