Customer Service Representative (French-speaking) - Volkswagen – Remote

Concentrix; United States; Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Remote work from Braga

Fully paid training

Bring-a-Friend referral bonus

Job summary

Concentrix is seeking a Customer Service Representative to support Volkswagen customers remotely from Braga, Portugal. You will respond in French, assist with automotive questions, and ensure a smooth, positive customer experience for an iconic global brand.

The role includes fully paid training, collaboration with a multinational team, and opportunities for career growth. You’ll use CRM tools to log cases, follow warranty guidelines, and deliver empathetic, effective solutions across channels.

Qualifications

• Fluent in French, both written and spoken.
• English level B2 or higher.
• At least 1 year in a technical or automotive customer service role.
• Interest in the automotive industry and digital technologies.
• Ability to apply policies, procedures, and warranty guidelines.

Responsibilities

• Assist Volkswagen customers with automotive-related inquiries via multiple channels and update CRM records accurately.
• Provide professional and timely support, ensuring requests are handled efficiently.
• Build strong customer relationships through empathetic communication and effective problem-solving.
• Support customer satisfaction, retention, and loyalty by delivering high-quality service.
• Use automotive knowledge to guide customers toward appropriate solutions.
• Apply relevant warranty policies and procedures when handling cases.
• Make informed decisions and maintain accurate documentation.
• Collaborate with colleagues to resolve complex cases and improve service quality.
• Identify recurring issues and share feedback to support continuous improvement.

Skills

French language

English (B2)

Automotive knowledge

Customer service experience

Analytical thinking

Tools

CRM software

Job description

Job Title

Customer Service Representative (French-speaking) - Volkswagen – Remote

Job Description

Passionate about cars and technology?

Volkswagen | Remote | Braga

Concentrix is a global technology and services leader, shaping the future of customer experience. Operating in more than 70 countries, we partner with world-renowned brands to deliver innovative solutions and outstanding customer experiences.

And so, for Volkswagen, one of the world's leading automotive manufacturers, we are looking for Customer Service Representatives to join our remote team in Braga, Portugal.

Passionate about cars, technology, and helping customers find the right solutions? This is your opportunity to combine your automotive knowledge with your customer service skills while working with an iconic global brand.

What’s in it for you?

• Competitive salary and performance bonus
• 100% remote work from Braga in Portugal
• Fully paid training on the company and the project
• Bring-a-Friend referral bonus opportunities
• Free learning and professional development programs
• Real opportunities for career growth in an international environment

At Concentrix, your development matters. Around 80% of our managers and leaders have been promoted internally.

What will you do?

As a Customer Service Representative for Volkswagen, you will support customers with their automotive-related questions, helping them find solutions and ensuring a smooth customer experience.

Your Responsibilities Will Include

• Responding to customer inquiries through multiple communication channels and updating CRM systems accurately.
• Providing professional and timely support, ensuring customer requests are handled efficiently.
• Building strong customer relationships through empathetic communication and effective problem-solving.
• Supporting customer satisfaction, retention, and loyalty by delivering high-quality service.
• Using your automotive knowledge to understand customer concerns and guide them towards appropriate solutions.
• Applying relevant policies, procedures, and warranty guidelines when handling customer cases.
• Making informed decisions within your area of responsibility and maintaining accurate documentation.
• Collaborating with colleagues and management to resolve complex cases and improve service quality.
• Identifying recurring issues and sharing feedback to support continuous improvement.

What are we looking for?

You’ll Be a Great Fit If You

• Have a high level of French, both written and spoken.
• Have a good level of English (B2).
• Have at least one year of experience in a technical role or automotive customer service.
• Have a genuine interest in the automotive industry and digital technologies.
• Can understand and apply policies, procedures, and warranty guidelines.
• Have strong analytical and problem-solving skills.
• Are comfortable making independent decisions and documenting cases accurately.
• Have excellent communication skills and a customer-oriented mindset.

Why Concentrix?

At Concentrix, you'll join an international team where you can develop your skills, gain valuable experience, and build your career while working with a globally recognized automotive brand.

We invest in our people through training, continuous learning, and career development opportunities designed to help you reach your full potential.

Concentrix is an equal-opportunity employer

We are committed to providing equal employment opportunities and a workplace free from discrimination and harassment.

Eligibility to work

Only applicants legally authorized to work in Portugal will be considered for this position.