Senior Collections Specialist - Hybrid, 4-Day Week

Financial Resources Federal Credit Union Inc; Branchburg Township (NJ); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

4 Day Work Week

Hybrid work environment

Generous paid time off

Health, dental and vision plans

Health Savings and FSA accounts

Parental Leave

Job summary

Financial Resources FCU in Branchburg, NJ is seeking a Senior Collections Specialist to manage member delinquency and coordinate with lending, risk, and compliance teams. The role is based on-site in Branchburg, five days a week for the first 90 days, with a move to a 4-day work week and a hybrid schedule afterward.

The ideal candidate has 4+ years in collections within a financial institution, strong negotiation skills, and proficiency in regulatory requirements.

Qualifications

• Minimum of 4 years of collections experience with a Credit Union or Bank, or another type of Financial Institution is required.
• Knowledge of collection policies, procedures, laws and regulations
• Strong listening and negotiation skills
• Experience in preparing loan modifications and deferments, including skip payment letters
• Professional phone etiquette with enthusiasm
• Proficient in Microsoft Word and Excel
• Knowledge of Carm-Pro and COCC Insight/Fiserv DNA systems are a plus

Responsibilities

• Handle all collections related communication including inbound and outbound collection calls, e-mail and letters.
• Fully document all collection activities on past due accounts including all calls into the required collection systems.
• Prioritize daily collection activities as needed for efficiency and optimum workflow and to maximize collected accounts.
• Process ACH / check by phones and other automatic payments to satisfy delinquent obligations.
• Research member related accounts to cover delinquency and exercise Right of Set off, whenever possible.
• Prepare and distribute default, deficiency and demand letters.
• Assist with the preparation of monthly delinquency, bankruptcy, modification and charge off reports for management review.
• Occasional site inspections, as needed
• Interact and work with third party vendors such as attorneys, appraisers and collection agencies as necessary
• Skip trace when required.
• Handle repossessions and disposition of vehicle assets
• Properly record and document all pertinent correspondence.
• Track and monitor all OAO (Other Assets Owned) Report and create bi-weekly reports
• Monitor and track loan remittances from collections agents and attorneys.
• Serve as subject matter expert for complex collection situations
• Identify trends and recommend improvements to collection process

Skills

Collections experience

Credit union experience

Regulatory knowledge

Negotiation skills

Tools

Microsoft Word

Excel

Carm-Pro

COCC Insight

Job description

Financial Resources FCU in Branchburg, NJ is seeking a Senior Collections Specialist to manage member delinquency and coordinate with lending, risk, and compliance teams. The role is based on-site in Branchburg, five days a week for the first 90 days, with a move to a 4-day work week and a hybrid schedule afterward.

The ideal candidate has 4+ years in collections within a financial institution, strong negotiation skills, and proficiency in regulatory requirements.