CMDB & ServiceNow Configuration Lead

Focus Financial Partners; St. Louis (MO); On-site; USD 120,000 - 135,000; Full time

Job summary

Focus Financial Partners is seeking an experienced Configuration Manager to own the enterprise CMDB program. You will shape the operating model, governance, data standards, and controls, partnering with Infrastructure, Security, EA, Service Desk, application teams, and the ServiceNow platform group to mature CMDB health and audit readiness.

You will lead practical modeling of services and CIs, embed CMDB data into ITSM processes, and drive certification and data-source governance.

Qualifications

• 7+ years in configuration management, CMDB, ITSM, or related field.
• Hands-on CMDB/ServiceNow experience in a complex enterprise.
• Knowledge of CMDB health, data governance, and audits.
• Ability to define policy, standards, dashboards, and KPIs.
• Experience coordinating with multiple teams and vendors.

Responsibilities

• Define and run the enterprise configuration management operating model and governance.
• Own CMDB class strategy, lifecycle states, ownership standards, and relationships.
• Govern identification, source rules, data sources, and duplicate remediation.
• Set CMDB health targets for completeness, correctness, compliance, and freshness.
• Govern Discovery, Service Mapping, cloud/endpoint data sources populating the CMDB.
• Model business applications, service instances, technology services, and CIs.
• Embed data governance into incidents, changes, and other processes.
• Maintain procedures, evidence, registers, and audits.

Skills

Analytical skills

Facilitation

Documentation

Executive communication

Vendor management

Education

Bachelor's degree in IT/business/operations

Tools

ServiceNow CMDB

Discovery

Service Mapping

CSDM

CI lifecycle & reconciliation

Job description

Focus Financial Partners is seeking an experienced Configuration Manager to own the enterprise CMDB program. You will shape the operating model, governance, data standards, and controls, partnering with Infrastructure, Security, EA, Service Desk, application teams, and the ServiceNow platform group to mature CMDB health and audit readiness.

You will lead practical modeling of services and CIs, embed CMDB data into ITSM processes, and drive certification and data-source governance.