Senior ServiceNow CMDB & ITIL Lead

Anchor Point Technology Resources; Carmel (IN); On-site; USD 95,000 - 120,000; Full time

Job summary

A technology solutions provider is seeking a Senior Configuration Management Analyst with ServiceNow expertise to manage the configuration management process and ensure database accuracy. The role involves enhancing service quality, optimizing performance, and supporting ITIL practices. Candidates should have a Bachelor's degree and at least 7 years of relevant experience in configuration management. This is an on-site position located in Indiana. Competitive salary and opportunities for growth are provided.

Qualifications

• At least 7 years of Configuration Management (CMDB) experience.
• Experience optimizing performance using ServiceNow.
• Strong knowledge of ITIL practices.

Responsibilities

• Manage the configuration management process and ensure CMDB accuracy.
• Enhance processes and maintain service quality using ServiceNow.
• Provide actionable insights through dashboards and reports.

Skills

ServiceNow experience

Configuration Management

ITIL Foundations Certification

Process Improvement

Education

Bachelor’s degree in IT, Computer Science, or related field

Job description

A technology solutions provider is seeking a Senior Configuration Management Analyst with ServiceNow expertise to manage the configuration management process and ensure database accuracy. The role involves enhancing service quality, optimizing performance, and supporting ITIL practices. Candidates should have a Bachelor's degree and at least 7 years of relevant experience in configuration management. This is an on-site position located in Indiana. Competitive salary and opportunities for growth are provided.