Junior Cloud Operations and Customer Support Engineer

D2 Technical Services; Town of Springfield (WI); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Accrued PTO

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Job summary

D2 Technical Services is seeking a Junior Cloud Operations and Customer Support Engineer to maintain cloud infrastructure, ensure high availability, and deliver exceptional customer support for our intelligence customer. The role requires TS/SCI clearance and a strong IT/Cloud background.

You will work with CORE team to enhance cloud solutions, collaborate with engineering teams, and develop documentation for support procedures. Relocation or travel may be required depending on client needs.

Qualifications

• Bachelor’s degree in IT, related technical discipline, or equivalent experience.
• 2+ years IT experience with focus on cloud operations and customer support.

Responsibilities

• Proactively manage and maintain cloud infrastructure for high availability and performance

Skills

AWS

Linux admin

Troubleshooting

Customer support

DevOps

Agile/Scrum

CI/CD tools

GitLab CI

Nexus

Education

Bachelor’s Degree in IT/related field

Tools

GitLab CI

Nexus

Job description

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

As a Junior Cloud Operations and Customer Support Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Junior Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO.

Job Description:

In this role, you will join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You’ll play a critical role in maintaining and enhancing our cloud infrastructure, emphasizing operational excellence, efficiency, and exceptional customer support.

Key Responsibilities:

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance
• Respond to and resolve customer issues, providing top-tier technical support and customer service
• Collaborate with various engineering teams to support the user consumption of applications in a complex enterprise cloud environment
• Monitor applications to identify and address performance or availability issues
• Continuously assess application infrastructure for scalability and performance improvements.
• Develop and maintain detailed documentation for application support procedures.

What You’ll Need

Education and Experience:

• Bachelor’s Degree in the IT field, related technical discipline, or equivalent combination of education and experience
• 2+ years of experience in IT, with a strong focus on cloud operations and customer support

Required Skills :

• Proficiency in AWS cloud services and infrastructure management
• Exceptional troubleshooting and problem-solving abilities
• Experience delivering customer-focused technical support
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).
• Excellent communication and teamwork skills.

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $120-$130k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.