Junior Cloud Operations and Customer Support Engineer

D2 Technical Services; Springfield (VA); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Accrued PTO

STD/LTD/Life Insurance

Referral bonuses

Professional development reimbursement

Job summary

D2 Technical Services is seeking a Junior Cloud Operations and Customer Support Engineer in Springfield, VA. The role supports a CORE team delivering cloud solutions for a government client, with emphasis on reliability and customer service.

Required is a Bachelor's in IT or related field and 2+ years in IT focusing on cloud operations and support. Active TS/SCI clearance is required; there is also consideration for Springfield, VA or St. Louis, MO locations.

Qualifications

• Bachelor’s Degree in IT or related field or equivalent combination of education and experience.
• 2+ years of IT experience with a focus on cloud operations and customer support.
• Proficiency in AWS cloud services and infrastructure management.
• Experience with Linux distributions (RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum, and CI/CD tools (GitLab CI, Nexus).
• Excellent communication and teamwork skills.

Responsibilities

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance
• Respond to and resolve customer issues, providing top-tier technical support and customer service
• Collaborate with various engineering teams to support the user consumption of applications in a complex enterprise cloud environment
• Monitor applications to identify and address performance or availability issues
• Continuously assess application infrastructure for scalability and performance improvements.

Skills

AWS cloud services

Troubleshooting

Customer-focused support

Linux (RedHat/CentOS)

DevOps practices

Agile/Scrum

CI/CD tools

Communication & teamwork

Education

Bachelor’s Degree in IT or related field

Job description

Junior Cloud Operations and Customer Support Engineer

Springfield, VA

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

As a Junior Cloud Operations and Customer Support Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Junior Cloud Operations and Customer Support Engineer joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO.

Job Description:

In this role, you will join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You’ll play a critical role in maintaining and enhancing our cloud infrastructure, emphasizing operational excellence, efficiency, and exceptional customer support.

Key Responsibilities:

• Proactively manage and maintain cloud infrastructure, ensuring high availability and performance
• Respond to and resolve customer issues, providing top-tier technical support and customer service
• Collaborate with various engineering teams to support the user consumption of applications in a complex enterprise cloud environment
• Monitor applications to identify and address performance or availability issues
• Continuously assess application infrastructure for scalability and performance improvements.
• Develop and maintain detailed documentation for application support procedures.

What You'll Need

Education and Experience:

• Bachelor’s Degree in the IT field, related technical discipline, or equivalent combination of education and experience
• 2+ years of experience in IT, with a strong focus on cloud operations and customer support

Required Skills:

• Proficiency in AWS cloud services and infrastructure management
• Exceptional troubleshooting and problem-solving abilities
• Experience delivering customer-focused technical support
• Knowledge of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).
• Excellent communication and teamwork skills.

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $120-$130k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.