Junior Systems Administrator

D2 Technical Services; Springfield (VA); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Health/Dental/Vision

Job summary

D2 Technical Services in Springfield, VA is seeking a Systems Administrator with a TS/SCI clearance to support our Intelligence customer. You will join a 24x7 operations team ensuring enterprise networks, systems, and applications stay available and secure.

The role emphasizes incident triage, monitoring, and collaboration with engineers; you will own incidents from creation to resolution, maintain ticket hygiene, and communicate status clearly during events.

Qualifications

• 2+ years of IT operations, NOC, systems administration, or similar role.
• Experience administering Windows and Linux servers; basic networking, storage, virtualization.
• Experience with ITSM platforms such as ServiceNow; strong ticket creation and workflow experience.
• Ability to create and modify scripts.
• Willingness to work in a 24x7 shift-based environment, including nights, weekends, and holidays.

Responsibilities

• Maintain Operational Awareness: track environment state, changes, risks, and critical services.
• Operate with Operational Intelligence: relate activity to enterprise risk and downstream impact.
• Provide insight using monitoring tools, logs, and ITSM data to spot trends and performance degradation.
• Own incidents from creation to resolution; manage tickets and coordinate with Tier 2/3 teams; ensure clean handoffs.
• Communicate incident status clearly to internal teams and stakeholders.
• Execute established SOPs, coordinate outages, and perform planned changes.
• Maintain ticket hygiene with thorough documentation for continuity.

Skills

Windows server administration

Linux server administration

Networking basics

ITSM platforms (ServiceNow)

Scripting

24x7 shift work

Documentation

Clear communication

DoD 8140 IAT Level II

Tools

ServiceNow

ITSM ticketing systems

Job description

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

Transform technology into opportunity as a Systems Administrator with D2 Tech Services. A career in enterprise IT means connecting and enhancing the systems that matter most. At D2 Tech Services you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our Intelligence customer in Springfield, VA

How a Systems Administrator will make an Impact

Step into the center of a mission-critical IT Operations environment. As a Systems Administrator on our Operations 24x7 support team, you are the first responder for enterprise infrastructure events, keeping networks, systems, and applications stable for our customers around the clock. You will combine technical troubleshooting with strong operational awareness, using tools, dashboards, and tickets to protect availability and performance in real time.

What you will do

• Maintain Operational Awareness: Maintain a clear view of the state of the environment at any given moment, know what has changed recently, what is at risk, and which services are most critical right now.
• Operate with Operational Intelligence: Translate technical activity into mission and enterprise risk, connect incidents to potential downstream impact, and flag issues early so they can be contained
• Provide insight, not just input: Use monitoring tools, logs, and the ITSM platform as storytelling platforms, identify trends, recurring issues, SOP violations, and performance degradation before they become outages
• Master triage and escalation: Ask the right questions early, determine who else may be affected, decide when to engage engineering teams, and elevate with clear summaries, documented actions, and specific requests for assistance
• Monitor infrastructure, applications, and services across a hybrid enterprise, responding to alerts from dashboards, logs, and monitoring tools
• Perform first-line triage of events and incidents, validate alerts, separate symptoms from core issues, and quickly assess scope and impact
• Correlate events across multiple systems to recognize patterns, performance anomalies, and early indicators of broader issues
• Own incidents from creation to resolution, open and maintain tickets, drive updates, coordinate with Tier 2 and Tier 3 technicians, and ensure clean hand offs between shifts
• Communicate clearly with internal teams, engineering partners, and mission stakeholders, provide calm, concise, fact-based status during incidents and change events
• Execute established standard operating procedures, including authorized outage coordination and operational steps for planned changes
• Maintain strong ticket hygiene, document actions, timelines, decisions, and next steps so any teammate can understand the status at a glance
• Contribute to high quality shift turnover documentation so the incoming team has an accurate picture of the current state of operations

Why This Role Matters

You will be at the center of real time operations for a complex enterprise environment, where your decisions, communications, and pattern recognition directly affect uptime and mission success. This role is a key entry point into our IT Operations career path, with opportunities to grow into senior, principal, and leadership positions as you deepen your technical expertise and operational intelligence.

If you are energized by fast paced operations, take pride in being the calm voice in the middle of an incident, and enjoy turning data into action, we would like to meet you.

What you Bring

• At least 2 years of relevant IT experience in operations, network operations center, system administration, or similar support role
• Working knowledge of Windows and Linux server administration and basic understanding of networking, storage, and virtualization
• UNIX, Windows, or storage administration
• Experience with IT service management platforms such as ServiceNow or equivalent, strong comfort with ticket creation, updates, and workflow
• Ability to create and modify scripts
• Proven ability to work in a 24x7 shift-based environment, including nights, weekend, and holiday as required. Some on-call support
• Strong documentation habits, attention to detail, and commitment to clean ticket hygiene and shift turnover
• Excellent written and verbal communication, especially under pressure, calm, clear, and concise incident updates
• Coachable mindset, collaborative team player, and a service-oriented attitude with integrity and professionalism
• DoD 8140 IAT Level II certification or equivalent

Additional Information

All your information will be kept confidential according to EEO guidelines.

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $105-$115k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.