Junior Casino Host: VIP Guest Experience & Events

MGM Resorts International; National Harbor (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Discounts on travel & amenities

Free meals in employee dining room

Free parking

Development programs

Volunteer opportunities

Job summary

MGM Resorts International at National Harbor, MD is hiring a Junior Casino Host to build relationships with guests and deliver unforgettable experiences. You will drive guest satisfaction, help grow carded play, and align with club comp guidelines while protecting assets.

The role starts at $22.00/hour with benefits and growth opportunities. Hybrid rewards and a dynamic team environment await the right candidate ready to lead guest-centric experiences.

Qualifications

• High school diploma or GED required.
• Two years of experience in casino marketing or related field preferred.
• Ability to work varied shifts including weekends, holidays, and evenings.

Responsibilities

• Provide excellent customer service and act as a goodwill ambassador to guests; anticipate and resolve problems as appropriate.
• Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director.
• Educate and train hosted players on tournaments, promotions, and events; respond to inquiries promptly by phone or email.
• Prepare, maintain and submit monthly slot and pit expense and comp reports.
• Maintain accurate comp guidelines including transactions, theoretical and actual win, room stock items, limo services, show tickets, etc.
• Identify and generate new member sign-ups to increase carded play.

Skills

Guest relations

Customer service

Education

High school diploma or GED

Job description

MGM Resorts International at National Harbor, MD is hiring a Junior Casino Host to build relationships with guests and deliver unforgettable experiences. You will drive guest satisfaction, help grow carded play, and align with club comp guidelines while protecting assets.

The role starts at $22.00/hour with benefits and growth opportunities. Hybrid rewards and a dynamic team environment await the right candidate ready to lead guest-centric experiences.