Junior Casino Host: Create Memorable Guest Experiences

MGM Resorts International; Atlantic City (NJ); Vor Ort; USD 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Time off plans

Zusammenfassung

MGM Resorts International in Atlantic City is seeking a Junior Casino Host to build guest loyalty, host exciting events and promotions, provide exceptional service, and help drive business growth. If you enjoy connecting with people and solving problems, you will help create memorable experiences for our guests.

You will engage hosted players, educate them on tournaments and promotions, and work to increase carded play while maintaining accurate guest records and reports.

Qualifikationen

• High School Diploma or GED required.
• 2+ years of prior relevant experience in casino marketing or related field required.
• Must be able to work varied shifts, including weekends and holidays.

Aufgaben

• Provide excellent customer service and act as a goodwill ambassador to guests; anticipate and resolve problems as appropriate.
• Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director.
• Educate and train hosted players on upcoming tournaments, promotions, and events; respond to questions by phone, email or in person.
• Prepare, maintain and submit monthly slot and pit expense and comp reports.
• Document comp guidelines including transactions, theoretical and actual win, room stock items, limo services, show tickets, etc.
• Identify and generate new member sign-ups to increase carded play.
• Generate incremental carded play from hosted guests.
• Update club accounts with current address, phone number and email addresses as needed.

Kenntnisse

Customer service

Communication

Ausbildung

High School Diploma or GED

Jobbeschreibung

MGM Resorts International in Atlantic City is seeking a Junior Casino Host to build guest loyalty, host exciting events and promotions, provide exceptional service, and help drive business growth. If you enjoy connecting with people and solving problems, you will help create memorable experiences for our guests.

You will engage hosted players, educate them on tournaments and promotions, and work to increase carded play while maintaining accurate guest records and reports.