Casino Host Junior - MGM National Harbor

MGM Resorts International; National Harbor (MD); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Wellness program

Discounts on travel & amenities

Free meals in employee dining room

Free parking

Development programs

Volunteer opportunities

Descrizione del lavoro

MGM Resorts International at National Harbor, MD is hiring a Junior Casino Host to build relationships with guests and deliver unforgettable experiences. You will drive guest satisfaction, help grow carded play, and align with club comp guidelines while protecting assets.

The role starts at $22.00/hour with benefits and growth opportunities. Hybrid rewards and a dynamic team environment await the right candidate ready to lead guest-centric experiences.

Competenze

• High school diploma or GED required.
• Two years of experience in casino marketing or related field preferred.
• Ability to work varied shifts including weekends, holidays, and evenings.

Mansioni

• Provide excellent customer service and act as a goodwill ambassador to guests; anticipate and resolve problems as appropriate.
• Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director.
• Educate and train hosted players on tournaments, promotions, and events; respond to inquiries promptly by phone or email.
• Prepare, maintain and submit monthly slot and pit expense and comp reports.
• Maintain accurate comp guidelines including transactions, theoretical and actual win, room stock items, limo services, show tickets, etc.
• Identify and generate new member sign-ups to increase carded play.

Conoscenze

Guest relations

Customer service

Formazione

High school diploma or GED

Descrizione del lavoro

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
Join our team as a Junior Casino Host and become the ultimate ambassador for unforgettable guest experiences! In this dynamic role, you’ll be the mastermind behind building and nurturing relationships with our guests, ensuring their visits are filled with excitement and satisfaction. Your efforts will directly contribute to boosting revenue while safeguarding company assets through precise comp procedures and carded play evaluations. If you’re ready to take the lead in creating memorable experiences and making every guest feel like a VIP, this is the perfect fit for you!

THE STARTING RATE: $22.00

THE DAY-TO-DAY:

• Provide excellent customer service and act as a good will ambassador to guests; anticipate and resolve problemsas appropriate

• Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director

• Educate and train hosted players on upcoming tournaments, promotions, and events; answer all hosted players questions in a timely manner, either in person or via phone or email

• Prepare, maintain and submit monthly slot and pit expense and comp reports

• Provide accurate accounting of all pit and slot players comp guidelines including but not limited to; all comptransaction, theoretical and actual win, room stock items, limo services, show tickets, etc.

• Identify and generate new member sign-ups with the purpose of increasing percentage of carded play

• Generate incremental carded play from existing hosted guests

• May be required to update club accounts with current address, phone number and email addresses

THE IDEAL CANDIDATE:

• High school diploma, GED, or equivalent

• Two years of experience in casino marketing or related field

• Work varied shifts to include weekends, holidays, and evenings

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Rate:

The rate for this role is:

$22.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.