VIP Host - Borgata

MGM Resorts International; Atlantic City (NJ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Time off plans

Job summary

MGM Resorts International in Atlantic City is seeking a Junior Casino Host to build guest loyalty, host exciting events and promotions, provide exceptional service, and help drive business growth. If you enjoy connecting with people and solving problems, you will help create memorable experiences for our guests.

You will engage hosted players, educate them on tournaments and promotions, and work to increase carded play while maintaining accurate guest records and reports.

Qualifications

• High School Diploma or GED required.
• 2+ years of prior relevant experience in casino marketing or related field required.
• Must be able to work varied shifts, including weekends and holidays.

Responsibilities

• Provide excellent customer service and act as a goodwill ambassador to guests; anticipate and resolve problems as appropriate.
• Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director.
• Educate and train hosted players on upcoming tournaments, promotions, and events; respond to questions by phone, email or in person.
• Prepare, maintain and submit monthly slot and pit expense and comp reports.
• Document comp guidelines including transactions, theoretical and actual win, room stock items, limo services, show tickets, etc.
• Identify and generate new member sign-ups to increase carded play.
• Generate incremental carded play from hosted guests.
• Update club accounts with current address, phone number and email addresses as needed.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Atlantic City, New Jersey

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join our team as a Junior Casino Host and help create memorable guest experiences. In this relationship-focused role, you’ll build guest loyalty, host exciting events and promotions, provide exceptional service, and help drive business growth. If you enjoy connecting with people, solving problems, and making every guest feel valued, this is a great opportunity to grow your career in hospitality and gaming.

THE DAY-TO-DAY:

• Provide excellent customer service and act as a good will ambassador to guests; anticipate and resolve problems as appropriate
• Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director
• Educate and train hosted players on upcoming tournaments, promotions, and events; answer all hosted players questions in a timely manner, either in person or via phone or email
• Prepare, maintain and submit monthly slot and pit expense and comp reports
• Provide accurate accounting of all pit and slot players comp guidelines including but not limited to; all comp transaction, theoretical and actual win, room stock items, limo services, show tickets, etc.
• Identify and generate new member sign-ups with the purpose of increasing percentage of carded play
• Generate incremental carded play from existing hosted guests
• May be required to update club accounts with current address, phone number and email addresses

THE IDEAL CANDIDATE:

• High School Diploma or GED Required
• 2+ Years of Prior Relevant Experience Casino Marketing or a related field Required
• Required to work varied shifts, to include weekends and holidays

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10646

Pay Rate:

The rate for this role is:

$21.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW?