Junior Business Systems Support Specialist — Lancaster, PA

Eurofins; Lancaster (Lancaster County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Life and disability insurance

401(k) with company match

Paid holidays and vacation

Dental and vision options

Job summary

Eurofins USA BioPharma Services seeks a proactive Business Support Specialist to assist users, resolve inquiries, and ensure smooth operation of in-house applications. You will monitor administrative changes and be the primary contact for technical support.

Collaborating with cross-functional teams and providing end-user training, you will help document support processes and contribute to system improvements while maintaining a strong focus on service quality.

Qualifications

• Associates degree in life sciences, computer science, or related field.
• Experience in a systems or application support role is preferred.
• Ability to learn new software functionality quickly.

Responsibilities

• Respond to and resolve user inquiries for in-house applications.
• Monitor and manage administrative changes within the system to ensure optimal functionality.
• Collaborate with cross-functional teams to troubleshoot and resolve issues in the applications.
• Assist in the documentation of support processes, FAQs, and system updates.
• Provide end-user training and guidance on the proper use of applications when needed.
• Identify recurring issues and collaborate with the development team to improve the user experience.
• Assist in user account management and system configuration adjustments.
• Stay up to date with application updates and changes to ensure continuous system improvement.

Skills

Communication

Interpersonal skills

Troubleshooting

Problem solving

Learning new software

Process understanding

Education

Associates degree in life sciences, computer science, or related field

Job description

Eurofins USA BioPharma Services seeks a proactive Business Support Specialist to assist users, resolve inquiries, and ensure smooth operation of in-house applications. You will monitor administrative changes and be the primary contact for technical support.

Collaborating with cross-functional teams and providing end-user training, you will help document support processes and contribute to system improvements while maintaining a strong focus on service quality.