Entry-Level Business Systems & Support Specialist

RXinsider LTD.; Lancaster (Lancaster County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Life and disability insurance

401(k) with company match

Paid holidays and vacation

Dental and vision options

Job summary

Eurofins USA BioPharma Services in Lancaster, PA seeks a proactive Business Support Specialist to provide user assistance, resolve inquiries, and ensure smooth operation of in-house applications. You'll be the primary contact for technical and application-related support and implement administrative changes.

The role requires strong communication, organizational and problem-solving skills, with ability to learn new software and understand business processes.

Qualifications

• Associates degree required in a related field.
• Authorization to work in the United States without restriction or sponsorship.

Responsibilities

• Respond to and resolve user inquiries, providing timely support for in-house applications.
• Monitor and manage administrative changes within the system to ensure optimal functionality.
• Collaborate with cross-functional teams to troubleshoot and resolve issues in the applications.
• Assist in the documentation of support processes, FAQs, and system updates.
• Provide end-user training and guidance on the proper use of applications when needed.
• Identify recurring issues and collaborate with the development team to improve the user experience.
• Assist in user account management and system configuration adjustments.
• Stay up to date with application updates and changes to ensure continuous system improvement.

Skills

Communication skills

Interpersonal skills

Organizational skills

Troubleshooting

Problem solving

Learning new software

Business process understanding

Education

Associates degree in life sciences, computer science, or another related science or engineering curriculum

Job description

Eurofins USA BioPharma Services in Lancaster, PA seeks a proactive Business Support Specialist to provide user assistance, resolve inquiries, and ensure smooth operation of in-house applications. You'll be the primary contact for technical and application-related support and implement administrative changes.

The role requires strong communication, organizational and problem-solving skills, with ability to learn new software and understand business processes.