Client Services Specialist - Life Sciences & Lab Support

Eurofins USA BioPharma Services; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Life and disability insurance

401(k) with company match

Paid holidays and vacation

Dental and vision options

Job summary

Eurofins USA BioPharma Services seeks a Client Service Representative to serve as the primary link between clients and laboratory operations in Lancaster, PA. You will answer inquiries, resolve issues, and help manage project scope, timelines, and billing with accuracy.

The ideal candidate will have strong communication skills, organizational ability, and a customer-service focus within a GMP/pharma environment. This full-time role offers comprehensive benefits and a path for growth.

Qualifications

• Minimum of high school diploma or equivalent, college degree or currently pursuing preferred.
• Authorization to work in the United States indefinitely without restriction or sponsorship.
• Excellent communication skills- with oral and written
• Strong organizational skills and attention to detail
• A strong desire to learn. Eurofins offers a comprehensive training program for this position.
• Ability to prioritize work autonomously
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment.
• Computer skills- Experience utilizing MS Office including Word, Excel, and Outlook. Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.

Responsibilities

• Serve as the primary communication link between the client and laboratory operations
• Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples
• Interpret and communicate technical information and manage stakeholder requirements
• Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
• Make appropriate actions and elevate to appropriate ELLI and client management as needed if services deviate from expectations
• Work in a team-based environment to meet department and company goals.
• Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed
• Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution

Skills

Excellent communication skills

Strong organizational skills

Ability to learn

Prior customer service experience in a

MS Office experience (Word, Excel, and

Education

High school diploma or equivalent

College degree preferred

Tools

MS Office

LIMS

Case Management Software

Job description

Eurofins USA BioPharma Services seeks a Client Service Representative to serve as the primary link between clients and laboratory operations in Lancaster, PA. You will answer inquiries, resolve issues, and help manage project scope, timelines, and billing with accuracy.

The ideal candidate will have strong communication skills, organizational ability, and a customer-service focus within a GMP/pharma environment. This full-time role offers comprehensive benefits and a path for growth.