Cloud Operations and Customer Support Engineer Jr

Meridian Systematics; Springfield (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Parental leave

Training & development

Job summary

Meridian Systematics in Springfield, VA is seeking a Junior Cloud Operations and Customer Support Engineer to manage AWS environments and support enterprise clients.

You balance hands-on infrastructure work with real-time monitoring, ensuring reliability and cost-efficiency while collaborating with DevOps and delivery teams. This role requires US citizenship and a foundation in Linux and cloud technologies.

Qualifications

• U.S. Citizenship required.
• 2+ years of IT experience centered on AWS cloud operations, Linux administration, and technical support.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
• Hands-on proficiency with AWS services and enterprise Linux distributions (RedHat, CentOS).
• Familiarity with Agile/Scrum workflows and CI/CD tools (GitLab CI, Nexus).
• Strong analytical problem-solving skills with the ability to communicate complex technical details clearly.

Responsibilities

• Cloud infrastructure maintenance: monitor, maintain, and optimize AWS environments for high availability and performance.
• Technical customer support: provide Tier-1 support and troubleshoot cloud-related issues for clients.
• Application and system monitoring: track metrics to identify and resolve bottlenecks quickly.
• Cross-functional collaboration: work with engineering, DevOps, and delivery teams to assist clients in cloud usage.

Skills

AWS cloud operations

Linux administration

IT support

Agile/Scrum

CI/CD tools

Troubleshooting & communication

Education

Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience

Tools

GitLab CI

Nexus

AWS services

Red Hat Enterprise Linux

CentOS

Job description

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Training & development

Cloud Operations and Customer Support Engineer, Jr.

Location: Springfield, VA or St. Louis, MO

Position Summary

As part of the Continuous Operations Release Environment (CORE) team, the Junior Cloud Operations and Customer Support Engineer delivers reliable, cost-effective AWS cloud solutions to enterprise clients. This role balances hands‑on infrastructure maintenance and real‑time application monitoring with high‑touch technical customer support in a fast‑paced environment.

Key Responsibilities

• Cloud Infrastructure Maintenance: Proactively monitor, maintain, and optimize AWS cloud environments to ensure high availability, performance, and scalability.
• Technical Customer Support: Provide tier‑level technical support, troubleshoot customer issues, and deliver responsive service for cloud users.
• Application & System Monitoring: Track application performance and supporting infrastructure metrics to rapidly identify, report, and resolve availability or scaling bottlenecks.
• Cross‑Functional Collaboration: Partner with engineering, DevOps, and delivery teams to assist clients with enterprise application consumption in the cloud.

Required Qualifications

• Citizenship: U.S. Citizenship required.
• Experience: 2+ years of IT experience centered on AWS cloud operations, Linux administration, and technical support.
• Education: Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
• Cloud & Linux: Hands‑on proficiency with AWS services and enterprise Linux distributions (RedHat, CentOS).
• DevOps & Agile: Familiarity with Agile/Scrum workflows and CI/CD tools (GitLab CI, Nexus).
• Troubleshooting & Communication: Strong analytical problem-solving skills with the ability to communicate complex technical details to clients and team members clearly.