Junior Applications Support Specialist

Eurofins BioPharma Product Testing North America; Lancaster (Lancaster County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) with company match

Paid holidays and vacation

Dental and vision options

Life and disability insurance

Job summary

Eurofins BioPharma Product Testing North America in Lancaster, PA is seeking a proactive Business Support Specialist to assist users of in‑house applications and ensure smooth operation of the systems.

The role focuses on resolving inquiries, implementing administrative changes, and collaborating with cross‑functional teams to improve user experience, with responsibilities including training end-users and maintaining documentation.

Qualifications

• Strong communication and interpersonal skills.
• Troubleshooting and problem solving abilities.
• Ability to learn new software functionality and systems.
• Understanding of business process flow and design.

Responsibilities

• Respond to and resolve user inquiries for in‑house applications.
• Monitor and manage administrative changes within the system.
• Collaborate with cross‑functional teams to troubleshoot and resolve issues.
• Document support processes, FAQs, and system updates.

Skills

Communication

Interpersonal skills

Troubleshooting

Problem solving

Learning ability

Business process understanding

Education

Associates degree in life sciences / computer science / related field

Job description

Eurofins BioPharma Product Testing North America in Lancaster, PA is seeking a proactive Business Support Specialist to assist users of in‑house applications and ensure smooth operation of the systems.

The role focuses on resolving inquiries, implementing administrative changes, and collaborating with cross‑functional teams to improve user experience, with responsibilities including training end-users and maintaining documentation.