Entry-Level Application Support & Business Systems

Eurofins US Network

Lancaster (Lancaster County)

On-site

USD 55,000 - 70,000

Full time

12 days ago

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Benefits offered by this job

Comprehensive medical coverage

Life and disability insurance

401(k) with company match

Paid holidays and vacation

Dental and vision options

Job summary

Eurofins USA BioPharma Services in Lancaster, PA, is seeking a proactive Business Support Specialist to join our team. This role provides frontline assistance to users of our in-house applications, resolves inquiries, and coordinates administrative changes to keep systems operating smoothly.

You will collaborate with cross-functional teams, help document support processes, and deliver end-user training when needed, while staying current with application updates to continuously improve the user

Qualifications

Prior experience in a systems support role.
Strong communication and interpersonal skills (verbal and written).
Strong organizational, troubleshooting and problem solving skills.
Capability to learn new software functionality and systems.
Understanding of business process flow and design.

Responsibilities

Respond to and resolve user inquiries, providing timely support for in-house applications.
Monitor and manage administrative changes within the system to ensure optimal functionality.
Collaborate with cross-functional teams to troubleshoot and resolve issues in the applications.
Assist in the documentation of support processes, FAQs, and system updates.
Provide end-user training and guidance on the proper use of applications when needed.
Identify recurring issues and collaborate with the development team to improve the user experience.
Assist in user account management and system configuration adjustments.
Stay up to date with application updates and changes to ensure continuous system improvement.