Junior Account Executive – Customer Growth

Reliance, Inc.; Marseilles (IL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Reliance, Inc. is seeking a sales and customer service professional to manage accounts and drive new business through face-to-face and virtual interactions. You will maintain relationships, analyze trends, and coordinate with operations to fulfill terms while expanding service offerings.

In this role you will negotiate pricing within guidelines, prepare quotations, and stay updated on industry trends to better meet customer needs and achieve sales targets.

Qualifications

• 0-5 years relevant experience or any equivalent combination of education and experience that provides the required knowledge, skills and abilities required
• High School Diploma/GED required, Bachelor's degree preferred
• Excellent Communication Skills
• Highly Organized
• Superior Interpersonal Skills
• Ability to multi-task
• Excellent People Skills
• Positive Teammate
• Strong computer proficiency with Microsoft Office (Excel, Word, PowerPoint, Teams) and internet search

Responsibilities

• As a subject matter expert, responsible for independently completing a broad range of sales and/or customer services tasks and/or planning or leading tasks and/or other staff in the accomplishment of work.
• Maintain, develop, and grow customer accounts through face-to-face and virtual communication, entertainment and office work.
• Serve as the primary contact for customers, maintain relationships and address issues with the assigned customer base.
• Manage assigned customer accounts and build relationships to grow business opportunities.
• Proactively identify needs and provide mutually beneficial solutions for products and/or services.
• Generate new business and drive repeat business by ensuring customer satisfaction.
• Schedule and complete regular visits to assigned customer accounts.
• Analyze historical trends to understand customer needs and opportunities to improve service.
• Educate customers about additional value and services to meet goals.
• Assist with inventory management and forecasting.
• Highlight product features with technical knowledge of capabilities and limitations.
• Answer questions about products, prices, availability, and uses.
• Develop/maintain relationships and provide customer service and resolution of complaints.
• Monitor customer satisfaction regarding quality of products, services, and deliveries.
• Promote feedback mechanisms to influence improvements and recommend enhancements to increase sales.
• Create and share formal quotations; negotiate pricing following guidelines and approvals.
• Coordinate with operations to execute accepted agreements and ensure terms are followed.
• Stay updated on metals industry trends through associations and publications.
• Maintain knowledge of company products, services, equipment, programs, and policies to communicate and sell effectively.
• Collaborate with sales and operations to penetrate territories and increase sales.

Job description

Reliance, Inc. is seeking a sales and customer service professional to manage accounts and drive new business through face-to-face and virtual interactions. You will maintain relationships, analyze trends, and coordinate with operations to fulfill terms while expanding service offerings.

In this role you will negotiate pricing within guidelines, prepare quotations, and stay updated on industry trends to better meet customer needs and achieve sales targets.