Judgement Free Front Desk Experience Specialist

Planet Fitness; York (York County); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid time off

Free Black Card Membership

401(k) Plan

Life Insurance

FSAs

Tuition Reimbursement

Employee discounts

Team events

Job summary

Planet Fitness is seeking a Front Desk Associate to deliver a welcoming, Judgement Free experience to members and guests. You will greet visitors, check in members, promote club policies, and support ongoing club operations.

The role requires 6–12 months in customer service, must be 18+, and CPR/AED training is provided. Basic computer skills are needed as you handle sign-ups, billing updates, and inquiries while maintaining a clean, friendly front desk.

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Greet members and guests as they enter or exit the club and assist with questions or concerns during check-in.
• Promote our Judgement Free Zone by connecting with members on the club floor and offering help.
• Handle membership sign-ups, updates, cancellations, and billing information.
• Answer phone inquiries in a friendly manner and assist callers with questions.
• Maintain a clean, welcoming club environment and assist with routine cleaning and sanitizing.

Skills

Customer service

Communication

Punctuality

Basic computer skills

Job description

Planet Fitness is seeking a Front Desk Associate to deliver a welcoming, Judgement Free experience to members and guests. You will greet visitors, check in members, promote club policies, and support ongoing club operations.

The role requires 6–12 months in customer service, must be 18+, and CPR/AED training is provided. Basic computer skills are needed as you handle sign-ups, billing updates, and inquiries while maintaining a clean, friendly front desk.