Jr. Customer Service Officer (Fully Remote)

BTSE; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

BTSE is seeking a customer support specialist to assist global users of its multi-currency digital assets exchange and derivatives platform. You will provide quality support across online channels and handle sensitive account information with integrity.

Responsibilities include monitoring and processing merchant payments, coordinating with internal teams to resolve issues, and updating FAQs, SOPs, and knowledge base tools for new features and requirements. Proficiency in English is essential.

Qualifications

• At least 2 years of customer service experience in Crypto, FinTech, or Banking.
• Proficient in verbal and written English.
• Strong soft skills including courtesy, interpersonal skills, and a proactive attitude.

Responsibilities

• Monitor and process merchant payments accurately within agreed service levels.
• Coordinate with internal support teams to resolve transaction-related issues efficiently.
• Help manage and update FAQ, SOP, and knowledge base tools for new features and requirements.

Skills

English proficiency

CRM systems

Job description

• Provide quality customer support to global users of BTSE's multi-currency digital assets exchange and derivatives platform via various online channels.
• Handle highly sensitive financial and non-financial account information with strict adherence to proper processes.

Responsibilities:

• Monitor and process merchant payments accurately within agreed service levels.
• Coordinate with internal support teams to resolve transaction-related issues efficiently.
• Help manage and update FAQ, SOP, and knowledge base tools for new features and requirements.

Requirements:

• At least 2 years of customer service experience in Crypto, FinTech, or Banking.
• Proficient in verbal and written English.
• Strong soft skills including courtesy, interpersonal skills, and a proactive attitude.

Nice to Haves:

• Knowledge of Crypto and Fiat Spot/Futures.
• Identity verification (KYC) experience.
• Familiarity with CRM/CSR systems and workflows.

BTSE

BTSE is a global leader in fintech and blockchain technology with three core pillars: Exchange, Payments, and Infrastructure Development. They serve over 100 corporate clients worldwide and foster a collaborative culture through team-building programs and company events.