Remote Fintech Customer Support Specialist

PrimeXBT Trading Services Ltd; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Quarterly bonus

Medical insurance after probation

Additional sick leave every 6 months

Birthday gifts

Job summary

PrimeXBT is seeking a customer support specialist to handle inquiries via email, live chat, and phone. The role requires fintech experience (forex/crypto) and 1+ year of online support, with excellent written and spoken English and strong interpersonal skills. You will collaborate with multiple departments to resolve complex problems and perform thorough troubleshooting.

This is a 100% remote position with 2/2 shifts from 4am to 4pm GMT. Salary is competitive and based on experience.

Qualifications

• 1+ years of online customer support in fintech (forex/crypto).
• Excellent written and oral English.
• Strong interpersonal and communication skills.
• Ability to manage stressful situations and use customer service software and tools.

Responsibilities

• Respond to customer queries promptly via email, live chat, and phone.
• Work with departments to address complex problems and elevate issues when needed.
• Conduct follow-ups and troubleshooting to ensure concerns are resolved.

Skills

Fintech customer support

Written English

Oral English

Interpersonal communication

Stress management

Customer service software

Tools

Customer service software

Job description

PrimeXBT is seeking a customer support specialist to handle inquiries via email, live chat, and phone. The role requires fintech experience (forex/crypto) and 1+ year of online support, with excellent written and spoken English and strong interpersonal skills. You will collaborate with multiple departments to resolve complex problems and perform thorough troubleshooting.

This is a 100% remote position with 2/2 shifts from 4am to 4pm GMT. Salary is competitive and based on experience.