Tech-savvy customer experience specialist

Cryptorefills; Turkey (NC); On-site; USD 3,800 - 5,000; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunities for professional growth

Impact on tech platform and customer experience

Job summary

A fast-growing fintech firm is seeking a tech-savvy customer experience specialist. This remote role focuses on enhancing customer experience through tech skills and customer service. Key responsibilities include engaging with customers, supporting tech platform enhancements, and analyzing customer feedback. We're looking for individuals with good communication skills, a kind attitude, and problem-solving abilities. No prior working experience is required, making it an ideal entry point for tech enthusiasts.

Qualifications

• Good written English communication skills.
• Kind and patient attitude towards helping customers.
• Experience in crypto trading would be an asset.
• Strong problem-solving skills and ability to troubleshoot technical issues related to crypto transactions and platforms.

Responsibilities

• Engage with customers to provide support and assistance.
• Collaborate with suppliers to gather feedback.
• Analyze customer interactions to identify trends.
• Develop user guides and tutorials on blockchain tech, NFTs, and bridges.
• Analyze customer interactions with Kibana/Elasticsearch to generate insights.

Skills

Customer service skills

Problem-solving skills

Technical troubleshooting

Proficiency in CRM software

Crypto trading experience

Tools

CRM software

Customer service software

Job description

Tech-savvy customer experience specialist

Are you passionate about technology, customer service, and driving innovation? We're seeking a dynamic individual to join our team as a tech-savvy customer experience specialist. In this role, you'll play a crucial role in enhancing the overall customer experience by leveraging your tech skills and enthusiasm for innovation. No working experience is required.

Location: Turkey (Smart working / work from home)

Key responsibilities

• Customer interaction: Engage with customers through various channels, including email, chat, and social media, to provide support and assistance. Resolve customer inquiries, complaints, and issues promptly and effectively, ensuring a positive experience at every interaction.
• Supplier collaboration: Work in cooperation with suppliers to gather feedback, address concerns, and build strong relationships. Act as a bridge between customers and suppliers, facilitating communication and ensuring smooth interactions.
• Tech platform enhancement: Collaborate closely with the tech team to understand the functionality and capabilities of our tech platform. Identify opportunities for improvement and enhancement to the tech platform based on customer feedback and industry trends. Develop and propose innovative solutions to enhance the user experience, streamline processes, and drive efficiency.
• User training and support: Develop and maintain detailed user guides, tutorials, and educational materials focused on blockchain technology, NFTs, and the use of bridges across networks, ensuring customers can effectively engage with our platform.
• Data analysis and insights: Analyze customer interactions and feedback using Kibana and Elasticsearch to identify trends, patterns, and areas for improvement. Leverage these tools to create in-depth reports and perform sophisticated data analysis, enabling the generation of actionable insights and recommendations. This information will inform decision-making and drive continuous improvement initiatives, ensuring our strategies are data-driven and aligned with customer needs.

About the company

We believe blockchain-based digital currencies have the potential to solve some of the world's most important problems, such as financial inclusion, protection, privacy, and freedom. With Cryptorefills, we are on a mission to bring blockchain-based payments into everyday life and accelerate the mass adoption of cryptocurrencies.

Access to crypto investments, trading, and person-to-person transactions is relatively easy today. However, this only serves a limited scope of needs for these currencies. Using crypto in everyday life, such as buying goods and services, is instead very limited.

Cryptorefills is a website and app that enables users in over 180 countries and territories to spend crypto, including Bitcoin, stablecoins like USDC and USDT, and other digital currencies yet to come. With Cryptorefills, users can recharge their mobile phones, purchase gift cards from top brands like Netflix, Spotify, Google Play, and Apple, and even book flights and hotels directly using crypto.

The Company is a fast-growing fintech firm headquartered in Amsterdam, with a local presence in Milano and Izmir.

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Chance to make a real impact by shaping the future of our tech platform and customer experience

Your Skills

Base requirements

• Crypto trading experience would be an asset, preferably on multiple platforms.
• Good written English communication skills, you are supposed to use proof-reading tools.
• Kind and patient attitude, really wanting to help customers. Good at solving problems and quick thinking.
• Strong problem-solving skills and ability to troubleshoot technical issues related to crypto transactions and platforms.

Key requirements

• Proficiency in using customer service software and CRMs.
• Proven experience in a customer service or customer care role.
• Ability to multitask, prioritize, and manage time effectively.
• Adaptability to work in a fast-paced and dynamic environment.

For more information, please contact us. We look forward to hearing from you!