Customer Service Representative (English) (Fully Remote)

PrimeXBT Trading Services Ltd; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Quarterly bonus

Medical insurance after probation

Additional sick leave every 6 months

Birthday gifts

Job summary

PrimeXBT is seeking a customer support specialist to handle inquiries via email, live chat, and phone. The role requires fintech experience (forex/crypto) and 1+ year of online support, with excellent written and spoken English and strong interpersonal skills. You will collaborate with multiple departments to resolve complex problems and perform thorough troubleshooting.

This is a 100% remote position with 2/2 shifts from 4am to 4pm GMT. Salary is competitive and based on experience.

Qualifications

• 1+ years of online customer support in fintech (forex/crypto).
• Excellent written and oral English.
• Strong interpersonal and communication skills.
• Ability to manage stressful situations and use customer service software and tools.

Responsibilities

• Respond to customer queries promptly via email, live chat, and phone.
• Work with departments to address complex problems and elevate issues when needed.
• Conduct follow-ups and troubleshooting to ensure concerns are resolved.

Skills

Fintech customer support

Written English

Oral English

Interpersonal communication

Stress management

Customer service software

Tools

Customer service software

Job description

• Respond to customer queries promptly and efficiently through emails, live chat, and phone calls.
• Work together with various departments to address complex problems and elevate issues when necessary.
• Conduct follow-ups with customers to ensure their concerns are resolved and perform troubleshooting.

Discover your Fit:

• Experience in fintech (forex/crypto) and 1+ years of online customer support.
• Excellent written and oral English, plus strong interpersonal and communication skills.
• Ability to manage stressful situations and use customer service software and tools.

Conditions of work:

• Shifts are 2/2 from 4am to 4pm GMT.
• 100% remote job at any place you wish.
• Competitive salary based on your experience.

What we provide:

• Opportunity to work in an international and cross-functional team with a challenging product.
• Performance-based bonus every quarter and medical insurance after probation period.
• Additional sick leaves every 6 months and birthday gifts.

PrimeXBT is a fintech company specializing in forex and cryptocurrency trading platforms. They offer an international, cross-functional work environment and value performance-based rewards and employee well-being.