Customer Service Representative

PrimeXBT Trading Services Ltd; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

100% remote

Competitive salary

International team

Job summary

PrimeXBT Trading Services Ltd seeks an energetic customer support professional to ensure customer satisfaction through timely, professional service. You will handle inquiries via email, live chat, and phone, resolve issues, and build strong relationships with clients across markets.

The role requires 1-2 years of online support experience, excellent English communication skills, and the ability to work remotely with a high degree of organization.

Qualifications

• 1–2 years online customer support experience.
• Excellent written and spoken English.
• Strong interpersonal skills and high sense of responsibility.
• Ability to work remotely with good self-organization.

Responsibilities

• Respond to inquiries via email, live chat and phone.
• Collaborate with departments to resolve complex problems.
• Follow up to ensure customer concerns are resolved.
• Document issues to help improve processes.
• Provide guidance on available products and services.

Skills

English proficiency

Remote work experience

Customer service

Tools

CRM software

Helpdesk databases

Job description

We are looking for an energetic and self-motivated professional to ensure customer satisfaction

through the delivery of exceptional service and support. You will be tasked with managing inquiries, resolving issues, and assisting customers with a high level of professionalism and courtesy. The aim is to create and maintain positive relationships with customers, guaranteeing that their requirements are fulfilled, and addressing their concerns in an effective manner.

How you are going to make an impact

• Respond to customer queries promptly and efficiently through emails, live chat and phone calls
• Work together with various departments to address complex problems and escalates issues when necessary
• Conduct follow-ups with customers to ensure their concerns are resolved
• Record and document repetitive issues to contribute to process improvement
• Generate pertinent informational materials, including FAQ articles, user manuals, and
• Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company
• Identify and execute initiatives to improve the overall customer experience.

• Strong commercial experience, preferably in trading (forex/crypto)
• 1- 2 years of online customer support experience.
• Excellent written and oral skills in English
• Excellent interpersonal and communication skills.
• High level of responsibility and self-organization to work remotely
• Experienced with using customer service software, tools and databases

We are ready to provide for you

• 100% remote job at any place you wish and work on comfortable shifts
• Competitive salary based on your experience
• Opportunity to work in international and cross-functional team with challenging and in-demand product