Journey Concierge: Spa Reservations & Guest Experience

Enchantment Resort; Sedona (AZ); On-site; USD 35,000 - 52,000; Full time

Job summary

The Journey Concierge at Mii amo Spa, located at Enchantment Resort in Sedona, provides warm, personal, anticipatory service to journey guests, aligning with Forbes 5-Star Spa Standards.

You will welcome guests, share information about Mii amo, Enchantment, Trail House, and local amenities; handle reservations, transportation, and daily amenity deliveries; coordinate with other departments to ensure seamless guest experiences.

Qualifications

• High school diploma or equivalent.
• Fluent English and empathetic communication are required.
• Strong computer skills and professional guest-service attitude.

Responsibilities

• Welcome journey guests and assist with their needs.
• Provide information about Mii amo, Enchantment, Trail House and local amenities.
• Offer solutions by applying the 'next best yes' approach.
• Assist with spa, restaurants, transportation, activities, or any guest needs.
• Provide confirmation and follow up with providers to ensure guest satisfaction.
• Coordinate effectively between departments for seamless guest service.
• Maintain a safe, clean, and neat work environment.
• Check with MOD daily for updates or concerns.
• Participate in daily amenity deliveries (arrival, celebration, etc.).
• Ensure seamless service between Mii amo and Enchantment teams.
• Monitor lobby/front desk and report maintenance issues.

Skills

Fluent English

Empathetic communication

Education

High school diploma or equivalent

Job description

The Journey Concierge at Mii amo Spa, located at Enchantment Resort in Sedona, provides warm, personal, anticipatory service to journey guests, aligning with Forbes 5-Star Spa Standards.

You will welcome guests, share information about Mii amo, Enchantment, Trail House, and local amenities; handle reservations, transportation, and daily amenity deliveries; coordinate with other departments to ensure seamless guest experiences.