Spa Reservations Coord. Concierge - Mii amo

Enchantment Resort; Sedona (AZ); On-site; USD 35,000 - 52,000; Full time

Job summary

The Journey Concierge at Mii amo Spa, located at Enchantment Resort in Sedona, provides warm, personal, anticipatory service to journey guests, aligning with Forbes 5-Star Spa Standards.

You will welcome guests, share information about Mii amo, Enchantment, Trail House, and local amenities; handle reservations, transportation, and daily amenity deliveries; coordinate with other departments to ensure seamless guest experiences.

Qualifications

• High school diploma or equivalent.
• Fluent English and empathetic communication are required.
• Strong computer skills and professional guest-service attitude.

Responsibilities

• Welcome journey guests and assist with their needs.
• Provide information about Mii amo, Enchantment, Trail House and local amenities.
• Offer solutions by applying the 'next best yes' approach.
• Assist with spa, restaurants, transportation, activities, or any guest needs.
• Provide confirmation and follow up with providers to ensure guest satisfaction.
• Coordinate effectively between departments for seamless guest service.
• Maintain a safe, clean, and neat work environment.
• Check with MOD daily for updates or concerns.
• Participate in daily amenity deliveries (arrival, celebration, etc.).
• Ensure seamless service between Mii amo and Enchantment teams.
• Monitor lobby/front desk and report maintenance issues.

Skills

Fluent English

Empathetic communication

Education

High school diploma or equivalent

Job description

Are you outgoing, energetic, passionate, and authentic? Mii amo Spa is the perfect spot for you! At Mii amo, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day:

The Journey Concierge is responsible for providing warm, personal and anticipatory service to Mii am journey guests. The Journey Concierge responsibilities are in alignment with the Forbes 5-Star Spa Standards including receiving calls for information, reserving services and classes as well as changing, canceling or modifying reservations as necessary.

Work Performed:

1. Welcome each journey guests and assist with their needs.
2. Provide guests with proper and accurate information regarding Mii amo, Enchantment, Trail House offerings, the property layout and location of other amenities and the story of Boynton Canyon.
3. Provide solutions to guests’ challenges by embracing and practicing “the next best yes” when confronted with a question, obstacle or opportunity.
4. Assist with spa, restaurants, transportation, activities, or any needs the guest may have.
5. Provide confirmation and follow up with providers to ensure that guest is properly assisted.
6. Proactively communicate effectively between departments and within the department so that each coordinator can operate with a full understanding of guests and possible issues.
7. Maintain a safe, clean and neat work environment.
8. Check with the MOD daily with any updates, questions, changes or concerns.
9. Be informed and engaged with all administrative tasks and responsibilities including but not limited to: reporting of issues, taking breaks, punching in, etc.
10. Conduct daily amenity deliveries: arrival amenity, celebration, departure and other amenities included in the package.
11. Provide seamless service between Mii amo and Enchantment team to ensure guest satisfaction.
12. Monitor lobby and front desk areas to assist guests as needed and report any maintenance issue when noticed
13. All other duties, tasks and responsibilities in support of the team and operations as assigned.

Minimum Requirements:

High school diploma or equivalent. Must work well with or without direct supervision. Needs to be flexible, self-motivated, positive and have a professional attitude towards guests, teammates and leadership. Prior guest service experience desired. Fluent English and empathetic, authentic communication skills necessary to communicate with guests and team. Strong computer skills required.