Guest Experience Concierge – Spa Reservations

Mii amo; Sedona (AZ); Presencial; USD 36 000 - 54 000; Tempo integral

Resumo da oferta

Mii amo Spa in Sedona, AZ seeks a Journey Concierge to deliver warm, personal, and anticipatory service to guests, aligning with Forbes 5-Star Spa standards. Responsibilities include information and reservations, coordinating with spa, restaurants, transportation, and activities, and ensuring a seamless guest experience across departments.

Ideal candidates communicate fluently in English, enjoy a fast-paced, collaborative environment, and demonstrate a professional attitude toward guests and

Qualificações

• High school diploma or equivalent.
• Must work well with or without direct supervision.
• Flexible, self-motivated, positive and professional attitude towards guests, teammates and leadership.
• Prior guest service experience desired.
• Fluent English and empathetic, authentic communication skills necessary.
• Strong computer skills required.

Responsabilidades

• Welcome journey guests and assist with their needs.
• Provide guests with information about Mii amo, Enchantment, Trail House offerings and site layout.
• Foster solutions to guests’ challenges by embracing the “next best yes.”
• Assist with spa, restaurants, transportation, activities, or any guest needs.
• Provide confirmation and follow-up with providers to ensure guest needs are met.
• Communicate effectively between departments to ensure smooth guest experience.
• Maintain a safe, clean, and neat work environment.
• Check with the MOD daily for updates or changes.
• Handle daily administrative tasks including breaks and timekeeping.
• Conduct daily amenity deliveries (arrival, celebration, departure, etc.).
• Facilitate seamless service between Mii amo and Enchantment teams for guest satisfaction.
• Monitor lobby/front desk and report maintenance issues as observed.
• Perform all other duties in support of the team and operations.

Conhecimentos

Fluent English

Empathetic communication

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Mii amo Spa in Sedona, AZ seeks a Journey Concierge to deliver warm, personal, and anticipatory service to guests, aligning with Forbes 5-Star Spa standards. Responsibilities include information and reservations, coordinating with spa, restaurants, transportation, and activities, and ensuring a seamless guest experience across departments.

Ideal candidates communicate fluently in English, enjoy a fast-paced, collaborative environment, and demonstrate a professional attitude toward guests and