Spa Reservations Coord. Concierge - Mii amo

Mii amo; Sedona (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

Mii amo Spa in Sedona, AZ seeks a Journey Concierge to deliver warm, personal, and anticipatory service to guests, aligning with Forbes 5-Star Spa standards. Responsibilities include information and reservations, coordinating with spa, restaurants, transportation, and activities, and ensuring a seamless guest experience across departments.

Ideal candidates communicate fluently in English, enjoy a fast-paced, collaborative environment, and demonstrate a professional attitude toward guests and

Qualifications

• High school diploma or equivalent.
• Must work well with or without direct supervision.
• Flexible, self-motivated, positive and professional attitude towards guests, teammates and leadership.
• Prior guest service experience desired.
• Fluent English and empathetic, authentic communication skills necessary.
• Strong computer skills required.

Responsibilities

• Welcome journey guests and assist with their needs.
• Provide guests with information about Mii amo, Enchantment, Trail House offerings and site layout.
• Foster solutions to guests’ challenges by embracing the “next best yes.”
• Assist with spa, restaurants, transportation, activities, or any guest needs.
• Provide confirmation and follow-up with providers to ensure guest needs are met.
• Communicate effectively between departments to ensure smooth guest experience.
• Maintain a safe, clean, and neat work environment.
• Check with the MOD daily for updates or changes.
• Handle daily administrative tasks including breaks and timekeeping.
• Conduct daily amenity deliveries (arrival, celebration, departure, etc.).
• Facilitate seamless service between Mii amo and Enchantment teams for guest satisfaction.
• Monitor lobby/front desk and report maintenance issues as observed.
• Perform all other duties in support of the team and operations.

Skills

Fluent English

Empathetic communication

Education

High school diploma or equivalent

Job description

Are you outgoing, energetic, passionate, and authentic? Mii amo Spa is the perfect spot for you!

At Mii amo, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day:

The Journey Concierge is responsible for providing warm, personal and anticipatory service to Mii am journey guests. The Journey Concierge responsibilities are in alignment with the Forbes 5-Star Spa Standards including receiving calls for information, reserving services and classes as well as changing, canceling or modifying reservations as necessary.

Work Performed:

1. Welcome each journey guests and assist with their needs.
2. Provide guests with proper and accurate information regarding Mii amo, Enchantment, Trail House offerings, the property layout and location of other amenities and the story of Boynton Canyon.
3. Provide solutions to guests’ challenges by embracing and practicing “the next best yes” when confronted with a question, obstacle or opportunity.
4. Assist with spa, restaurants, transportation, activities, or any needs the guest may have.
5. Provide confirmation and follow up with providers to ensure that guest is properly assisted.
6. Proactively communicate effectively between departments and within the department so that each coordinator can operate with a full understanding of guests and possible issues.
7. Maintain a safe, clean and neat work environment.
8. Check with the MOD daily with any updates, questions, changes or concerns.
9. Be informed and engaged with all administrative tasks and responsibilities including but not limited to: reporting of issues, taking breaks, punching in, etc.
10. Conduct daily amenity deliveries: arrival amenity, celebration, departure and other amenities included in the package.
11. Provide seamless service between Mii amo and Enchantment team to ensure guest satisfaction.
12. Monitor lobby and front desk areas to assist guests as needed and report any maintenance issue when noticed
13. All other duties, tasks and responsibilities in support of the team and operations as assigned.

Minimum Requirements

High school diploma or equivalent. Must work well with or without direct supervision. Needs to be flexible, self-motivated, positive and have a professional attitude towards guests, teammates and leadership. Prior guest service experience desired. Fluent English and empathetic, authentic communication skills necessary to communicate with guests and team. Strong computer skills required.