Spa Operations Concierge | Guest Experience Specialist

Enchantment Group Management Company Llc; Sedona (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Enchantment Group Management Company Llc operates Mii amo at the resort in Sedona, seeking a Spa Operations Coordinator who delivers warm, personalized service to guests, teammates and the Spa Suites team. You will manage reservations, coordinate services, and communicate across departments to ensure a Forbes 5 Star standard of service, while maintaining a neat, safe and efficient work environment on site.

The role requires attentiveness, strong communication, and the ability to adapt to a

Qualifications

• High school diploma or equivalent.
• Prior guest service experience desired.
• Fluent English with empathetic, authentic communication skills.
• Strong computer skills.

Responsibilities

• Greet guests and teammates warmly, anticipating needs before they ask.
• Reserve requested services, send confirmations, and manage bookings as needed.
• Proactively communicate between departments to support Spa operations.
• Maintain Spa Suites and Back-of-House areas in clean, safe, and functional condition.
• Protect guest confidentiality and handle information appropriately.

Skills

Fluent English

Strong computer skills

Guest service experience

Education

High school diploma

Job description

Enchantment Group Management Company Llc operates Mii amo at the resort in Sedona, seeking a Spa Operations Coordinator who delivers warm, personalized service to guests, teammates and the Spa Suites team. You will manage reservations, coordinate services, and communicate across departments to ensure a Forbes 5 Star standard of service, while maintaining a neat, safe and efficient work environment on site.

The role requires attentiveness, strong communication, and the ability to adapt to a