Guest Experience Concierge - Spa Reservations

Enchantment Group Management Company Llc; Sedona (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Enchantment Group Management Company Llc is seeking a Spa Reservations Coordinator/Concierge in Sedona, AZ. The Journey Concierge will provide warm, personal service, handle reservations for spa, restaurants, and activities, and coordinate with departments to ensure seamless, Forbes 5-Star standards.

Strong guest service skills and fluent English are required. Responsibilities include greetings, information delivery, problem solving, daily amenity delivery, and maintaining a clean, safe

Qualifications

• High school diploma or equivalent.
• Must work well with or without direct supervision.
• Flexible, self-motivated, positive and professional attitude towards guests, teammates and leadership.
• Prior guest service experience desired.
• Fluent English and empathetic, authentic communication skills necessary to communicate with guests and team.
• Strong computer skills required.

Responsibilities

• Welcome each journey guests and assist with their needs.
• Provide guests with proper and accurate information regarding Mii amo, Enchantment, Trail House offerings, the property layout and location of other amenities and the story of Boynton Canyon.
• Provide solutions to guests' challenges by embracing and practicing 'the next best yes'.
• Assist with spa, restaurants, transportation, activities, or any needs the guest may have.
• Provide confirmation and follow up with providers to ensure that guest is properly assisted.
• Proactively communicate between departments and within the department so that each coordinator can operate with a full understanding of guests and possible issues.
• Maintain a safe, clean and neat work environment.
• Check with the MOD daily with any updates, questions, changes or concerns.
• Be informed and engaged with all administrative tasks and responsibilities including but not limited to: reporting of issues, taking breaks, punching in, etc.
• Conduct daily amenity deliveries: arrival amenity, celebration, departure and other amenities included in the package.
• Provide seamless service between Mii amo and Enchantment team to ensure guest satisfaction.
• Monitor lobby and front desk areas to assist guests as needed and report any maintenance issue when noticed.
• All other duties, tasks and responsibilities in support of the team and operations as assigned.

Skills

Fluent English

Empathetic communication

Strong computer skills

Guest service experience

Education

High school diploma or equivalent

Job description

Enchantment Group Management Company Llc is seeking a Spa Reservations Coordinator/Concierge in Sedona, AZ. The Journey Concierge will provide warm, personal service, handle reservations for spa, restaurants, and activities, and coordinate with departments to ensure seamless, Forbes 5-Star standards.

Strong guest service skills and fluent English are required. Responsibilities include greetings, information delivery, problem solving, daily amenity delivery, and maintaining a clean, safe