Job Information Customer Service Rep

Manpower, Inc.; Des Plaines (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

Our client in Des Plaines, IL is hiring a Job Information Customer Service Rep to support day-to-day service operations. The role emphasizes clear communication, meticulous recordkeeping, and independent work habits on the second shift (Sun-Thurs, 4:00 PM-12:30 AM).

Key duties include resolving billing inquiries, notifying customers of investigations, and escalating unresolved issues as needed. Prior experience with MS Outlook and data entry software is helpful for accurate documentation.

Qualifications

• Strong verbal and written communication skills with a customer-first mindset.
• Attention to detail to ensure accurate documentation and issue handling.
• Customer service and interpersonal skills to build trust and handle concerns professionally.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Ability to accurately document and record customer information with standard software.

Responsibilities

• Resolve customer service or billing complaints by exchanging merchandise, refunding money, and adjusting bills as appropriate.
• Contact customers to respond to inquiries and to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep accurate records of customer interactions and transactions, documenting inquiries, complaints, comments, and actions taken.
• Provide clear, helpful follow-up when needed to support customer satisfaction and issue resolution.

Skills

Verbal & Written Comms

Attention to detail

Customer service

Independent work

Time management

Tools

MS Outlook

Data entry software

Job description

Our client, customer-focused services is seeking a Job Information Customer Service Rep to join their team. As a Job Information Customer Service Rep, you will be part of the customer support function supporting day-to-day service operations. The ideal candidate will have strong verbal and written communication skills, attention to detail, and the ability to work independently and manage time effectively-skills that will align successfully in the organization.

Job Title: Job Information Customer Service Rep

Location: Des Plaines, IL

Pay Range: $19

Shift: Second Shift (Sun-Thurs, 4:00 PM-12:30 AM)

What's the Job?

• Resolve customer service or billing complaints by exchanging merchandise, refunding money, and adjusting bills as appropriate.
• Contact customers to respond to inquiries and to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep accurate records of customer interactions and transactions, documenting inquiries, complaints, comments, and actions taken.
• Provide clear, helpful follow-up when needed to support customer satisfaction and issue resolution.

What's Needed?

• Verbal and written communication skills with a customer-first mindset.
• Attention to detail to ensure accurate documentation and correct issue handling.
• Customer service and interpersonal skills to build trust and handle concerns professionally.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Ability to accurately document and record customer/client information, including experience with computer applications such as MS Outlook or data entry software.

What's in it for me?

• Opportunity to make a direct impact by helping customers resolve issues and get answers.
• Structured work schedule on second shift (Sun-Thurs, 4:00 PM-12:30 AM).
• Clear responsibilities focused on customer support, follow-up, and accurate recordkeeping.
• Experience working in a call center/customer service environment with inbound and outbound support.
• Support for long-term growth through a role that builds communication, problem-solving, and documentation skills.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.