Bilingual Customer Support Rep — Temp-to-Hire

Elite Staffing Inc; Des Plaines (IL); On-site; USD 29,000 - 32,000; Full time

Job summary

Elite Staffing, Inc. is hiring a Bilingual Customer Service representative in Des Plaines, IL. The role requires responding to inquiries via phone, email, or chat, handling outbound follow-ups, and guiding clients through processes with enthusiasm.

The position runs Monday–Friday, 7:30am–4:00pm, paying $21.00-$23.00 per hour, with a temporary-to-hire pathway. Candidates should have strong English communication, data-entry accuracy, and proficiency with Microsoft Office.

Qualifications

• Previous experience in manufacturing call center environments or customer support roles is highly desirable.
• Proven ability to handle outbound calling with confidence and professionalism.
• Strong communication skills in English; bilingual or multilingual abilities are a plus to serve diverse client bases.
• Familiarity with Microsoft Office applications and general computer skills to navigate multiple systems seamlessly.
• Exceptional experience in data entry, analysis skills, and attention to detail to ensure accuracy in all transactions.
• Knowledge of customer service best practices, including effective problem-solving and conflict resolution techniques.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat, ensuring clear and professional communication.
• Provide comprehensive customer support by addressing questions, resolving issues, and guiding clients through processes with enthusiasm.
• Conduct outbound calling to follow up on customer requests, gather feedback, or promote new products and services.
• Manage data entry tasks accurately within customer relationship management (CRM) systems to ensure up-to-date client information.
• Support client services by coordinating customer requirements, processing orders, and managing account details efficiently.
• Demonstrate excellent phone etiquette and active listening skills to understand customer needs fully and deliver tailored solutions.

Skills

Bilingual communication

Outbound calling

Data entry accuracy

Microsoft Office

Customer service

Conflict resolution

Tools

Microsoft Office

Job description

Elite Staffing, Inc. is hiring a Bilingual Customer Service representative in Des Plaines, IL. The role requires responding to inquiries via phone, email, or chat, handling outbound follow-ups, and guiding clients through processes with enthusiasm.

The position runs Monday–Friday, 7:30am–4:00pm, paying $21.00-$23.00 per hour, with a temporary-to-hire pathway. Candidates should have strong English communication, data-entry accuracy, and proficiency with Microsoft Office.