Customer Service Representative

ManpowerGroup; Itasca (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Monday–Friday schedule

Experience with a national leader

Collaborative environment

Customer relations experience

Job summary

ManpowerGroup is seeking a Customer Service Representative to join the Customer Support team in Itasca, IL. The role focuses on proactive outbound outreach, ensuring customers stay connected to their Account Manager and receive a high-quality experience.

You will perform wellness checks, document interactions, and escalate issues when needed, all while following established processes with a customer-first mindset.

Qualifications

• Previous customer service experience required.
• Strong verbal and written communication skills.
• Comfortable making outbound calls and engaging with customers.
• Excellent listening skills and attention to detail.
• Proficient with basic computer systems and data entry, with strong problem-solving skills and the ability to elevate issues appropriately.

Responsibilities

• Conduct outbound customer outreach calls following a provided script.
• Perform customer wellness and satisfaction checks to help ensure a positive customer experience.
• Verify account information and confirm customers are familiar with and connected to their assigned Account Manager.
• Document customer interactions and maintain accurate records.
• Identify customer concerns and elevate issues to appropriate internal teams.

Skills

Customer service

Communication

Outbound calling

Active listening

Data entry

Problem solving

Job description

Our client is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support team supporting proactive customer outreach initiatives. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to follow established processes while identifying and escalating customer concerns when necessary.

Job Title: Customer Service Representative

Location: Itasca, IL

Pay Range: $25.00/hour

Shift: 8AM-5PM

What's the Job?

• Conduct outbound customer outreach calls following a provided script.

• Perform customer wellness and satisfaction checks to help ensure a positive customer experience.

• Verify account information and confirm customers are familiar with and connected to their assigned Account Manager.

• Document customer interactions and maintain accurate records.

• Identify customer concerns and elevate issues to appropriate internal teams.

What's Needed?

• Previous customer service experience required.

• Strong verbal and written communication skills.

• Comfortable making outbound calls and engaging with customers.

• Excellent listening skills and attention to detail.

• Proficient with basic computer systems and data entry, with strong problem-solving skills and the ability to elevate issues appropriately.

What's in it for me?

• Competitive pay of $25.00 per hour.

• Consistent Monday-Friday schedule with no weekends.

• Opportunity to gain experience with a nationally recognized industry leader.

• Collaborative and professional work environment.

• Valuable customer relationship and communications experience.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Supplemental Life Insurance

• Short Term Disability Insurance

• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.