Bilingual Customer Service

Elite Staffing Inc; Des Plaines (IL); On-site; USD 29,000 - 32,000; Full time

Job summary

Elite Staffing, Inc. is hiring a Bilingual Customer Service representative in Des Plaines, IL. The role requires responding to inquiries via phone, email, or chat, handling outbound follow-ups, and guiding clients through processes with enthusiasm.

The position runs Monday–Friday, 7:30am–4:00pm, paying $21.00-$23.00 per hour, with a temporary-to-hire pathway. Candidates should have strong English communication, data-entry accuracy, and proficiency with Microsoft Office.

Qualifications

• Previous experience in manufacturing call center environments or customer support roles is highly desirable.
• Proven ability to handle outbound calling with confidence and professionalism.
• Strong communication skills in English; bilingual or multilingual abilities are a plus to serve diverse client bases.
• Familiarity with Microsoft Office applications and general computer skills to navigate multiple systems seamlessly.
• Exceptional experience in data entry, analysis skills, and attention to detail to ensure accuracy in all transactions.
• Knowledge of customer service best practices, including effective problem-solving and conflict resolution techniques.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat, ensuring clear and professional communication.
• Provide comprehensive customer support by addressing questions, resolving issues, and guiding clients through processes with enthusiasm.
• Conduct outbound calling to follow up on customer requests, gather feedback, or promote new products and services.
• Manage data entry tasks accurately within customer relationship management (CRM) systems to ensure up-to-date client information.
• Support client services by coordinating customer requirements, processing orders, and managing account details efficiently.
• Demonstrate excellent phone etiquette and active listening skills to understand customer needs fully and deliver tailored solutions.

Skills

Bilingual communication

Outbound calling

Data entry accuracy

Microsoft Office

Customer service

Conflict resolution

Tools

Microsoft Office

Job description

Bilingual Customer Service

Duties

• Respond promptly to customer inquiries via phone, email, or chat, ensuring clear and professional communication.
• Provide comprehensive customer support by addressing questions, resolving issues, and guiding clients through processes with enthusiasm.
• Conduct outbound calling to follow up on customer requests, gather feedback, or promote new products and services.
• Manage data entry tasks accurately within customer relationship management (CRM) systems to ensure up-to-date client information.
• Support client services by coordinating customer requirements, processing orders, and managing account details efficiently.
• Demonstrate excellent phone etiquette and active listening skills to understand customer needs fully and deliver tailored solutions.

Experience

• Previous experience in manufacturing call center environments or customer support roles is highly desirable.
• Proven ability to handle outbound calling with confidence and professionalism.
• Strong communication skills in English; bilingual or multilingual abilities are a plus to serve diverse client bases.
• Familiarity with Microsoft Office applications and general computer skills to navigate multiple systems seamlessly.
• Exceptional experience in data entry, analysis skills, and attention to detail to ensure accuracy in all transactions.
• Knowledge of customer service best practices, including effective problem-solving and conflict resolution techniques.

Ability to thrive in a fast-paced environment while maintaining a positive attitude and delivering exceptional service.

Monday-Friday

7:30am - 4:00pm

$21.00-$23.00/hr

Temporary to Hire

Des Plaines, IL 60016

All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.

Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.

Elite Staffing offers the following benefit programs for your participation: Medical, Dental, Vision, Voluntary Benefits, 401k Retirement Plan, and Commuter benefits.

Our hiring process may include the use of artificial intelligence (AI) to assist in recruiting candidates. AI may be used to collect information and grade, rank, or score your answers. All employment decisions are made by human reviewers. By submitting your application, you authorize Elite Staffing, Inc. to contact you using the contact information you have provided for employment-related activities via any method, including SMS, email, and phone calls, including through the use of automated technology, AI generative voice, and pre-recorded and/or artificial voice messages. For accommodations or to opt out of AI-assisted communication, you may unsubscribe from any SMS message and/or inform the AI technology of your request to opt out of AI-assisted communications. All personal information provided will be handled in accordance with our Privacy Policy found on our website.