Job File Coordinator

Workstream; Hayden (ID); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

On-Call Stipend Included

Job summary

SERVPRO of Coeur d'Alene is seeking a Job File Coordinator to oversee the operational flow of each job from intake through billing readiness. This on-site role supports scheduling, documentation integrity, and cross-team communication to ensure smooth project progression.

The JFC reports to the Office Manager, works full-time in Hayden, ID, and pays $20-$24 per hour with an on-call stipend. Prior mitigation/field experience is a plus.

Qualifications

• High school diploma or GED required; associate degree a plus.
• Strong computer skills with MS Office proficiency.
• Excellent written and verbal communication skills.
• Ability to manage multiple active jobs and keep accurate documentation.
• Detail-oriented, process-driven, and organized.
• Experience with industry software is a plus.

Responsibilities

• Control job intake and system accuracy.
• Create and manage job files from FNOL to billing.
• Schedule crews and manage daily WIP flow.
• Verify documentation before crews leave site.
• Identify blockers and escalate as needed.
• Maintain daily notes and file readiness for billing.
• Coordinate among PMs, crews, accounting, and customers.
• Prepare complete billing packets.

Skills

Administrative mindset

Detail oriented

Multitasking

Documentation skills

Education

High School Diploma or GED

Associate’s degree

Tools

Xactimate

Docusketch

Workcenter

Job description

SERVPRO of Coeur d'Alene is looking for a Job File Coordinator

We’re growing and looking for a Job File Coordinator (JFC) who controls the operational flow of every job from intake through billing readiness.

This is not a receptionist role.

This is the operational control point of the company.

The JFC ensures intake accuracy, system setup, scheduling flow, documentation integrity, production coordination, and file readiness for billing. When this role is strong, jobs move cleanly.

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow!

Job File Coordinator

Department: Mitigation

Reports To: Office Manager

Location: 11442 N. Carisa Ct Hayden, ID 83835

Job Type: Full-Time | On-Site

Pay: $20-$24/hour

On-Call Stipend Included

Schedule: Monday-Friday 7-3pm; Monday-Thursday or Tuesday-Friday 7-5pm

What You’ll Do

• Control job intake and system accuracy
• Create and manage job files from FNOL to billing
• Schedule crews and manage daily WIP flow
• Verify documentation before crews leave site
• Identify blockers and escalation immediately
• Maintain Work Center accuracy and daily notes
• Coordinate communication between PMs, crews, accounting, and customers
• Prepare complete billing packets

What We’re Looking For

• Strong administrative control mindset
• Detail-oriented and highly organized
• Comfortable managing multiple active jobs simultaneously
• Strong written documentation skills
• Confident communicator (but not adversarial)
• Process-driven and structured
• Able to escal…? Wait: "• Able to escal…"
• Comfortable enforcing documentation standards

Project coordination, dispatch, restoration office, or operations experience preferred.

Qualifications

High School Diploma or GED required, Associate’s degree a plus

STRONG computer skill required

Intermediate level in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Strong phone and communication skills

Ability to learn industry-specific software (Xactimate, Docusketch, Workcenter)

Excellent organizational and time management skills

Self-starter with the ability to prioritize and complete tasks independently

Valid driver’s license with a clean record

Work Environment

This role is primarily office-based and sedentary. Some filing and physical organization tasks are required, including lifting files, opening cabinets, bending, and using stairs

as needed. On rare occasions, you may visit a job site, where you could be exposed to noise, dust, odors, or varying temperatures.

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