Job File Coordinator/ Administrative Assistant

iicrc-careers; Denver (CO, PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Job summary

SERVPRO of Adamstown, Mohnton is seeking a diligent Job File Coordinator/Administrative Assistant to support customers and teammates by phone, email, and text. You will handle file quality reviews, prepare invoicing, coordinate scheduling, and perform general office duties.

The ideal candidate excels in communication, organization, and multi-tasking, with a focus on delivering outstanding customer service and ownership of tasks in a fast-paced franchise environment.

Qualifications

• Polite, confident, and excellent customer service skills.
• Excellent organizational skills and strong attention to detail.
• Ability to work in a fast-paced, team-oriented office environment.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Ability to learn new software, including Xactimate and proprietary software.
• Minimum of HSD/GED.

Responsibilities

• Provide polite, empathetic, and professional assistance to customers and teammates via phone, email, and text.
• Complete internal job file quality reviews.
• Prepare estimates and billing invoices.
• Coordinate crew and job scheduling.
• Office administrative duties such as preparing email and written correspondence.
• Perform detailed and accurate data entry.
• Assist other departments, as needed.

Skills

Customer service

Phone etiquette

Communication skills

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Xactimate

Proprietary software

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

SERVPRO of Adamstown, Mohnton Job File Coordinator/ Administrative Assistant

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Job File Coordinator/ Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• Provide polite, empathetic, and professional assistance to our customers and teammates via phone, email, and text
• Complete internal job file quality reviews
• Prepare estimates and billing invoices
• Coordinate crew and job scheduling
• Office administrative duties such as preparing email and written correspondence
• Perform detailed and accurate data entry
• Assist other departments, as needed

Position Requirements

• Experience with billing, quality assurance, and scheduling a plus
• Experience in service industry environment a plus
• Possess polite, confident, and excellent customer service skills, including listening and questioning skills
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast-paced, team-oriented office environment
• Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED
• Able to successfully complete a background check subject to applicable law

Hours

• Full time, or part time positions available. We can work with any schedule. The full time position would be up to 40 hours/week, flexible to work overtime when required- typically 9 a.m. and 5 p.m.

Pay Rate

Competitive pay based on experience

Each SERVPRO® Franchise is Independently Owned and Operated.