Job File Coordinator

SERVPRO Of Decatur; McDonough (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Career progression opportunities

Job summary

SERVPRO Of Decatur is seeking a dedicated Job File Coordinator to serve as a liaison for customers, ensuring project requirements are met and efficiently organized. This role includes managing claims intake and monitoring project statuses, all while collaborating closely with project managers.

The ideal candidate should possess at least 3 years of customer service experience, a high school diploma, and be detail-oriented. The position offers a comprehensive benefits package including health and dental insurance, as well as opportunities for career advancement.

Qualifications

• At least 3 years of customer service and/or office-related experience.
• Ability to multitask and remain detail oriented.
• Ability to pass a background check and drug screening.

Responsibilities

• Intake and entry of claims into the company-specific software.
• Maintain clear and efficient project communication with customers.
• Oversee daily project status and monitoring.
• Create estimates using estimating software.
• Collaborate with project managers for accurate documentation.

Skills

Customer service experience

Detail-oriented skills

Proficiency in Microsoft Outlook

Experience with Xactimate

Education

High school diploma or GED

Job description

SERVPRO of Henry, Spalding and Butts Counties is hiring a Job File Coordinator.

The Job File Coordinator will act as a liaison for customers to identify project requirements and specifications, administer and organize projects, and support teammates.

Key Responsibilities

• Intake and entry of claims into company-specific software.
• Maintain clear and efficient project communication with customers, adjusters and production managers.
• Oversee daily project status, monitoring, audit and work-in-progress.
• Create estimates using estimating software (Xactimate experience is a plus).
• Review and validate job site documentation and insurance-specific requirements.
• Collaborate with project managers to ensure thorough and accurate project documentation from beginning to end.
• Assist other departments as needed.

Position Requirements

• High school diploma or GED.
• At least 3 years of customer service and/or office-related experience.
• Ability to multitask and remain detail oriented.
• Proficiency with Microsoft Outlook and the Microsoft software suite.
• Ability to pass a background check and drug screening, as required by law.

Benefits

• 401(k) with matching.
• Dental insurance.
• Health insurance.
• Vision insurance.
• Competitive compensation.
• Superior benefits.
• Career progression and professional development.
• Opportunity for advancement.
• Training & development.

Each SERVPRO® Franchise is independently owned and operated.