Job File Coordinator/ Administrative Assistant

Servpro Industries, Inc.; Denver (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Job summary

SERVPRO of Adamstown, Mohnton is seeking a proactive Job File Coordinator/Administrative Assistant to support our franchise in delivering exceptional customer service during urgent fire and water damage recovery.

You will handle phone, email, and text communications, perform file quality reviews, prepare estimates and invoices, coordinate crews and schedules, and manage typical office duties while learning our proprietary tools.

Qualifications

• Experience with billing, QA, and scheduling is a plus.
• Strong phone, email, and interpersonal skills.
• Ability to multi-task in a busy office.
• Must be able to pass a background check.

Responsibilities

• Provide polite, empathetic assistance to customers and teammates via phone, email, and text.
• Complete internal job file quality reviews.
• Prepare estimates and billing invoices.
• Coordinate crew and job scheduling.
• Perform office administrative duties such as email and written correspondence.
• Conduct detailed and accurate data entry.
• Assist other departments as needed.

Skills

Billing experience

Quality assurance

Scheduling

Customer service

Phone professionalism

Education

High school diploma or GED

Tools

Microsoft Office

Xactimate

Proprietary software

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

SERVPRO of Adamstown, Mohnton Job File Coordinator/ Administrative Assistant

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Job File Coordinator/ Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• Provide polite, empathetic, and professional assistance to our customers and teammates via phone, email, and text
• Complete internal job file quality reviews
• Prepare estimates and billing invoices
• Coordinate crew and job scheduling
• Office administrative duties such as preparing email and written correspondence
• Perform detailed and accurate data entry
• Assist other departments, as needed

Position Requirements

• Experience with billing, quality assurance, and scheduling a plus
• Experience in service industry environment a plus
• Possess polite, confident, and excellent customer service skills, including listening and questioning skills
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast-paced, team-oriented office environment
• Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED
• Able to successfully complete a background check subject to applicable law

Hours

• Full time, or part time positions available. We can work with any schedule. The full time position would be up to 40 hours/week, flexible to work overtime when required- typically 9 a.m. and 5 p.m.

Pay Rate

Competitive pay based on experience

Each SERVPRO® Franchise is Independently Owned and Operated.