Restoration Job File Coordinator JFC

Servpro Industries, Inc.; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

Servpro Industries, Inc. is seeking a diligent Job File Coordinator in Dallas to deliver outstanding customer service, manage claims details with clients, and perform precise data entry. The role requires ownership of tasks from start to finish and support across departments in a fast-paced office.

The ideal candidate will be proficient with Microsoft Office, familiar with Xactimate, and capable of learning new software systems while maintaining professionalism and strong organizational skills.

Qualifications

• 1+ year of administrative or office experience.
• Customer service experience a plus.
• Experience in a service-industry environment a plus.
• Excellent written and verbal communication skills.
• Ability to learn new software systems.
• Ability to multi-task in a fast-paced office.

Responsibilities

• Provide excellent customer service
• Communicate details to Clients as related to claims
• Perform detailed and accurate data entry
• Take ownership of the job until completed
• Perform general administration duties
• Assist other departments, as needed

Skills

Phone skills

Analytical skills

Multitasking

Interpersonal skills

Customer service

Communication

Organization

Attention to detail

Education

HSD/GED

Tools

Microsoft Office

Xactimate

Job description

Benefits:

• Competitive salary
• Health insurance
• Paid time off
• Training & development

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with the opportunity to learn and grow.

Primary Responsibilities

• Provide excellent customer service
• Communicate details to Clients as related to claims
• Perform detailed and accurate data entry
• Take ownership of the job until completed
• Perform general administration duties
• Assist other departments, as needed

Position Requirements

• Ability to learn new software systems
• 1+ year(s) of administrative or office-related experience
• Customer service experience, quality assurance, and scheduling a plus
• Experience in the service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED preferred
• Ability to complete a background check subject to applicable law