Job File Coordinator

SERVPRO of CLEANAIR IMAGE, INC.; San Leandro (CA); On-site; USD 24,796 - 34,440; Full time

Job summary

SERVPRO of CLEANAIR IMAGE, INC. is seeking a Job File Coordinator in San Leandro, CA. This entry-level role involves overseeing job files, coordinating scheduling, and maintaining communication between teams. Ideal candidates will have experience in customer service and administration, showcasing strong organizational and analytical skills. Join a committed team helping to restore properties affected by fire and water damage while developing your career.

Qualifications

• 2+ years of administrative or office-related experience.
• Experience in customer service and scheduling is a plus.
• Ability to work in a fast-paced, team-oriented office environment.

Responsibilities

• Monitor job file status and maintain WIP's.
• Ensure all daily documentation is collected and saved.
• Assist the Office and Production Managers with customer needs.

Skills

Customer Service

Analytical Skills

Organizational Skills

Attention to Detail

Verbal Communication

Written Communication

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

OB TITLE: Job File Coordinator - Entry Level PAY: Hourly DOE LOCATION: San Leandro, CA

SERVPRO of Belmont/San Carlos, San Leandro & Stockton is currently seeking an Estimator/Job File Coordinator in our San Leandro Location.

Do you love helping people through difficult situations?

In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never ever happened”!

We are seeing someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

PRIMARY RESPONSIBILITIES - Training Provided!

· Monitor job file status.

· Scheduling for the Production Department - always prepared for last minute changes

· Maintain job file WIP’s (Work in Progress) - advising team of anticipated completion

· Notify vendors when their services are needed

· Maintain internal and external communications - customers, vendors, office and management team

· Ensure all daily documentation is collected and saved to the server/system - scanning documents and downloading photos

· Learn and utilize our internal systems as well as the services our Production Team provides. · Assist the Office and Production Managers in customer questions and needs

· Be the liaison between the office and production teams

· Assist other departments, as needed.

POSITION REQUIREMENTS

· 2+ years of administrative or office related experience.

· Experience with job customer service, scheduling, quality assurance, and the restoration process is a plus.

· Experience in service industry environment a plus.

· Outstanding written and verbal communication skills, and consistently courteous and professional tone of voice at all times.

· Polite, confident, and excellent customer service skills, including listening and questioning skills.

· Excellent organizational skills and strong attention to detail.

· Self-motivated and goal oriented.

· Ability to multi-task.

· Capability to work in a fast-paced, team-oriented office environment.

· Proficiency in Microsoft Office (i.e., Outlook, Word, Excel).

· Ability to learn new/proprietary software.

· Minimum education High School Diploma or GED equivalent.

· Ability to successfully complete a background check subject to applicable law.

HOURS

· 40 Hours/week. Hours between 7:00am to 6:00pm. 8 hour shifts Monday-Friday, time may vary

· Flexible to work overtime when required.

PAY RATE

Based on experience.

Please visit our website, https://www.servprosanleandro.com, for additional information.

SERVPRO of Belmont/San Carlos, San Leandro & Stockton is an EOE M/F/D/V/employer.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.