Job File Coordinator

Servpro Industries, Inc.; Murfreesboro (TN); On-site; USD 24,796 - 35,817; Full time

Job summary

A leading restoration service provider is seeking a Job File Coordinator in Murfreesboro, TN. The role involves coordinating job files, ensuring client requirements adherence, and maintaining communications. Applicants should have at least two years of business experience and strong customer service and communication skills. This is a full-time position offering $18.00 - $26.00 per hour, requiring flexibility in hours based on business needs.

Qualifications

• Minimum two years of business experience required.
• Experience in writing estimates and job file processes.
• Working knowledge of current business software technologies is essential.

Responsibilities

• Monitor job file status and ensure client requirements are followed.
• Create preliminary estimates and backup job files.
• Prepare job file reports and maintain internal and external communications.
• Review and validate initial field documentation.

Skills

Business experience

Customer service

Communication skills

Knowledge of business software

Job description

Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Primary Roles and Responsibilities

• Job File Coordination
  • Monitor job file status
  • Monitor and ensure client requirements are followed.
• Job File Documentation
  • Review and validate initial field documentation.
  • Create preliminary estimate.
  • Perform daily job file coordination.
  • Perform job file backup.
• Job File Communication and Reporting
  • Maintain internal communications.
  • Maintain external communications.
  • Prepare job file reports.
• Job File Communication and Reporting
  • Complete and review job file documentation for final upload and the audit process
  • Perform job close-out.

Necessary Experience and Skill Set

• A minimum two years of business experience
• Working knowledge of current business software technologies
• Superb customer service, administrative and verbal and written communication skills
• Experience in the commercial cleaning and restoration or insurance industry is desired.
• Experience in writing estimates and the job file process

Formal Education/Training

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed, depending upon the business needs.

Compensation: $18.00 - $26.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Picture yourself here fulfilling your potential

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

WHY CONSIDER A CAREER WITH SERVPRO?

Service to the Community

Being Part of a Team

Stability & Growth

As a technician, I've had the chance to help people through some of their most difficult life moments. When water damage affects someone's home, I feel like a hero coming in and making it like it never even happened.