Jira Service Management Pro — ITSM, Automation & Dashboards

Core Specialty Insurance Holdings, Inc.; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) company match

Employee Assistance Plan

Wellness program

Disability insurance

Job summary

Core Specialty Insurance Holdings, Inc. is seeking an experienced JIRA Administrator with a focus on Jira Service Management (JSM) to support ITSM processes in Dallas, Texas.

You will configure, administer, and optimize JSM to improve workflows, automation, and reporting for IT support and business teams. Responsibilities include designing ITSM processes, managing SLAs, building dashboards, integrating JSM with Confluence, Slack and Teams, and training users.

Qualifications

• Bachelor degree in Computer Science or related field
• 3+ years of experience as a JIRA Administrator with a strong focus on JIRA Service Management
• Hands-on experience configuring JIRA workflows, automation, SLAs, and service portals
• Experience integrating JIRA with Confluence, Slack, and monitoring systems
• Experience with JIRA Data Center and cloud migrations
• Proficiency in JQL, scripting tools (Scriptrunner, Groovy), and API integrations
• Experience in Agile and DevOps environments is a plus
• JIRA certifications (e.g., Atlassian Certified JIRA Administrator) are highly desirable

Responsibilities

• Administer and configure JIRA and JSM to support ITSM processes
• Design and optimize ITSM workflows, queues, and SLAs
• Develop dashboards and reports for IT service performance
• Integrate JSM with Confluence, Slack, Teams, and monitoring tools
• Create and maintain service portals and knowledge bases
• Provide Tier 2/3 support for Jira/JSM issues
• Train users and stakeholders on best practices

Skills

JIRA Administration

Jira Service Management

ITSM knowledge

JQL

Groovy scripting

API integrations

Education

Bachelor degree in Computer Science or related field

Tools

Jira

JSM

Confluence

Slack

Microsoft Teams

Scriptrunner

Git

Job description

Core Specialty Insurance Holdings, Inc. is seeking an experienced JIRA Administrator with a focus on Jira Service Management (JSM) to support ITSM processes in Dallas, Texas.

You will configure, administer, and optimize JSM to improve workflows, automation, and reporting for IT support and business teams. Responsibilities include designing ITSM processes, managing SLAs, building dashboards, integrating JSM with Confluence, Slack and Teams, and training users.