ITSM Administrator - Jira/Confluence & AI Chatbot

Delan Associates, Inc; Arizona; Hybrid; USD 70,000 - 105,000; Full time

Job summary

Delan Associates, Inc is seeking an ITSM Administrator to manage and optimize the Cloud-based Atlassian toolset (Jira, Confluence) and related add-ons. The role supports IT and business users, builds Jira projects and workflows, and collaborates with an AI chatbot vendor for automation and integration.

The ideal candidate has at least five years in IT and strong customer service and communication skills. Healthcare IT exposure and familiarity with Jira APIs are a plus.

Qualifications

• AA or Associates Degree required; BA/BS preferred.
• Minimum of 5 years in the IT field.
• At least 3 years of JIRA experience.
• ITIS/ITIL certifications preferred.
• 2 years in Healthcare IT preferred.
• Understanding of JIRA APIs and webhooks.
• Excellent customer service skills (oral and written).

Responsibilities

• Gather requirements for business processes, and determine ways to optimize JIRA/Confluence/Service Management build and configure.
• Provide application support for JIRA and Confluence to IT the rest of the business.
• Create JIRA projects, queries and reports as required or requested.
• Support JIRA and Confluence users.
• Evaluate JIRA plug-ins, determine licensing needs, and test/install/configure plug-ins.
• Define JIRA workflows and screen schemes for complex/high impact projects.
• Support and configure JIRA plugins as required.
• Generate documentation on workflows and processes implemented in JIRA.
• Work with AI chatbot vendor for continuous improvement and integration.
• Provide support for chatbot issues/optimizations with leadership and vendor.

Skills

Customer service skills

Communication skills

Presentation skills

Ability to handle multiple tasks

Teamwork

Ability to work under pressure

Education

AA or Associates Degree

BA/BS preferred

Tools

JIRA

Confluence

UNIX

ITIL

Job description

Delan Associates, Inc is seeking an ITSM Administrator to manage and optimize the Cloud-based Atlassian toolset (Jira, Confluence) and related add-ons. The role supports IT and business users, builds Jira projects and workflows, and collaborates with an AI chatbot vendor for automation and integration.

The ideal candidate has at least five years in IT and strong customer service and communication skills. Healthcare IT exposure and familiarity with Jira APIs are a plus.