Jira Service Management Lead | ITSM & Automation Specialist
Kalepa Insurance Services, LLC
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Job summary
Core Specialty is seeking an experienced JIRA Administrator focusing on Jira Service Management (JSM) to support and enhance ITSM processes. You will configure workflows, automate rules, and optimize queues, portals, and knowledge bases.
Collaboration with IT and business teams to automate service workflows is required. The role includes implementing SLAs, reporting, and providing Tier 2/3 support, training users, and ensuring secure access control.
Qualifications
- 3+ years of experience as a JIRA Administrator with focus on JSM.
- Hands-on experience configuring workflows, fields, permissions, SLAs and automation.
- Experience integrating JIRA with Confluence, Slack and monitoring tools.
- Experience with JIRA Data Center and cloud migrations.
- Proficiency in JQL, scripting tools (Scriptrunner, Groovy) and API integrations.
- Atlassian certifications are highly desirable.
Responsibilities
- Configure, administer, and optimize JIRA/JSM to improve ITSM workflows.
- Design incident, change, problem, and request fulfillment processes.
- Manage portals, queues, knowledge bases, and service catalogs.
- Develop dashboards and reports on IT service performance and SLA adherence.
- Provide Tier 2/3 support and end-user training.
Skills
Education
Tools
Job description
Core Specialty is seeking an experienced JIRA Administrator focusing on Jira Service Management (JSM) to support and enhance ITSM processes. You will configure workflows, automate rules, and optimize queues, portals, and knowledge bases.
Collaboration with IT and business teams to automate service workflows is required. The role includes implementing SLAs, reporting, and providing Tier 2/3 support, training users, and ensuring secure access control.
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