JIRA Administrator

Core Specialty Insurance Holdings, Inc.; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) company match

Employee Assistance Plan

Wellness program

Disability insurance

Job summary

Core Specialty Insurance Holdings, Inc. is seeking an experienced JIRA Administrator with a focus on Jira Service Management (JSM) to support ITSM processes in Dallas, Texas.

You will configure, administer, and optimize JSM to improve workflows, automation, and reporting for IT support and business teams. Responsibilities include designing ITSM processes, managing SLAs, building dashboards, integrating JSM with Confluence, Slack and Teams, and training users.

Qualifications

• Bachelor degree in Computer Science or related field
• 3+ years of experience as a JIRA Administrator with a strong focus on JIRA Service Management
• Hands-on experience configuring JIRA workflows, automation, SLAs, and service portals
• Experience integrating JIRA with Confluence, Slack, and monitoring systems
• Experience with JIRA Data Center and cloud migrations
• Proficiency in JQL, scripting tools (Scriptrunner, Groovy), and API integrations
• Experience in Agile and DevOps environments is a plus
• JIRA certifications (e.g., Atlassian Certified JIRA Administrator) are highly desirable

Responsibilities

• Administer and configure JIRA and JSM to support ITSM processes
• Design and optimize ITSM workflows, queues, and SLAs
• Develop dashboards and reports for IT service performance
• Integrate JSM with Confluence, Slack, Teams, and monitoring tools
• Create and maintain service portals and knowledge bases
• Provide Tier 2/3 support for Jira/JSM issues
• Train users and stakeholders on best practices

Skills

JIRA Administration

Jira Service Management

ITSM knowledge

JQL

Groovy scripting

API integrations

Education

Bachelor degree in Computer Science or related field

Tools

Jira

JSM

Confluence

Slack

Microsoft Teams

Scriptrunner

Git

Job description

We are seeking an experienced JIRA Administrator with a strong focus on Jira Service Management (JSM) to support and enhance our IT service management (ITSM) processes. The ideal candidate will be responsible for configuring, administering, and optimizing JIRA Service Management to improve workflows, automation, and reporting for IT support and business teams.

Key Accountabilities/Deliverables

• Jira Administration & Configuration:
  • Manage and maintain JIRA, JIRA Service Management (JSM), and associated Atlassian tools.
  • Configure JIRA workflows, custom fields, permission schemes, notification schemes, SLAs, and automation rules.
  • Implement and customize JIRA Service Management (JSM) request types, queues, portals, and knowledge bases.
  • Maintain user access controls, security settings, and group permissions in alignment with IT policies.
• Service Management & ITSM Support:
  • Design, implement, and optimize ITSM processes such as incident management, change management, problem management, and request fulfillment using JIRA Service Management.
  • Configure and manage Service Level Agreements (SLAs) and escalation rules to ensure timely incident resolution.
  • Develop and maintain customer-facing and internal service portals for streamlined ticket submission and tracking.
  • Collaborate with IT and business teams to automate service workflows and improve efficiency.
• Integration & Automation:
  • Integrate JIRA Service Management with third-party applications (e.g., Confluence, Slack, Microsoft Teams, monitoring tools).
  • Implement automation for repetitive tasks, approvals, and notifications using JIRA Automation Rules and Scriptrunner.
  • Work with DevOps teams to integrate JIRA with CI/CD pipelines and version control systems like Git.
• Reporting & Analytics:
  • Develop dashboards and reports for IT service performance, ticket trends, SLA adherence, and team productivity.
  • Provide insights and recommendations to improve ITSM efficiency based on data-driven analysis.
• User Training & Support:
  • Conduct training sessions for JIRA users, IT teams, and stakeholders on best practices and tool usage.
  • Provide Tier 2/3 support for Jira and JSM-related issues, ensuring minimal disruption to service teams.

Technical Knowledge and Understanding

• Knowledge of JIRA Insight Asset Management and its application in IT asset tracking.
• Strong understanding of IT Service Management (ITSM) principles and frameworks (e.g., ITIL).
• Familiarity with Atlassian Access and user identity management.

Requirements

• Bachelor degree in Computer Science or related field, or equivalent work experience.
• 3+ years of experience as a JIRA Administrator, with a strong focus on JIRA Service Management.
• Hands-on experience configuring JIRA workflows, automation, SLAs, and service portals.
• Experience integrating JIRA with third-party tools such as Confluence, Slack, and monitoring systems.
• Experience with JIRA Data Center and cloud migrations.
• Proficiency in JQL (JIRA Query Language), scripting tools (Scriptrunner, Groovy), and API integrations.
• Experience working in Agile and DevOps environments is a plus.
• JIRA certifications (e.g., Atlassian Certified JIRA Administrator) are highly desirable.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.

At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement.

• We offer medical, dental, vision, and life insurances
• short and long-term disability
• a Company-match of 100% of a 6% contribution 401(k) plan
• an Employee Assistance Plan
• Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program